Front Office Coordinator

Introduction

Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best part of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in person. Working at Arc youll join a welcoming team of passionate people who believe in listening to students working together and constantly being better. Plus there are plenty of employee perks like cake volleyball Arc Wellness and heaps more.

About The Role

The Front Office Coordinators role is a dynamic blend of front-facing service and behind-the-scenes coordination and administration. Working mainly on the front desk the position serves as the first point of contact for students staff and stakeholders - providing a welcoming helpful and solutions-focused presence at Arc Front Desk. As well the role supports the overall functioning of the front office by overseeing systems supplies and processes that keep Arcs spaces running smoothly.

This structure allows the role to remain grounded in student-facing experiences while ensuring the front office continues to be a high-functioning well-resourced and welcoming hub for the wider organisation.

KEY TASKS & ACCOUNTABILITIES

Reception & Customer Service

• Represent Arc by delivering exceptional customer service through face-to-face and online communications.

• Demonstrate and promote a strong passion for student life and engagement on campus

• Manage internal and external bookings for Arcs rooms resources and services.

• Process payments (both EFTPOS and invoices) for Arc initiatives including Membership Volunteering and Clubs

• Maintain administrative systems such as mail handling cash flow records secretarial allowances and building access permissions.

Front Office Oversight & Administration

• Maintain a high-quality practical and well-resourced office space coordinating shared resources equipment and maintenance to meet the needs of students staff and stakeholders.

• Devise and implement processes to improve overall office functioning

• Oversee the restocking and ordering of office supplies equipment and first aid materials to ensure Arcs spaces remain safe functional and well-resourced for all teams.

• Maintain and monitor the Front Office budget including reviewing monthly expenditure and ensuring spending is accurately recorded.

• Supervise a team of casual Student Support Officers (casual receptionists) which includes:

• Recruitment training rostering and oversight of their day-to-day tasks

• Mentoring in customer service delivery system improvement and communication.

• Act as a key point of contact between students Front Office and internal teams ensuring information is shared accurately and consistently across the organisation

• Provide regular administrative and coordination support to Arcs Volunteering & Wellness departments.

QUALIFICATIONS KNOWLEDGE AND EXPERIENCE

SELECTION CRITERIA

• Passion for student life student experience and student support.

• Strong interpersonal skills and positive attitude with an emphasis on the ability to liaise with a wide range of people from all levels within and external to Arc.

• Demonstrated experience in administration and customer service.

• Strong communication skills both verbal and written with a high level of accuracy and attention to detail.

• Demonstrated experience in maintaining a high level of discretion integrity and confidentiality when dealing with sensitive issues.

• Willingness to work independently and in a team environment.

• Demonstrated flexibility including the ability to adapt to and work effectively within a variety of situations and attend after hours team meetings.

• Strong ethical and professional work attitude.

DESIRABLE

• Proficiency in Microsoft Excel and demonstrated ability to confidently learn and use a range of digital systems

• Capability in supervising training and coordinating staff or teams

• A continuous improvement mindset with a focus on improving systems processes and ways of working

APPLICATIONS CLOSE

Applications close on Sunday 1 November 2026 11.59 PM.

Submit your resume and a covering letter.

For any questions please email ()

Required Experience:

IC