PC Support Technician

Neotecra

New York, NY

Job Description

Job Requirements

Experience supporting Windows and Apple/Mac operating systems .
Strong knowledge of computer hardware, software, peripherals, printers, and mobile/handheld devices .
Experience with Windows 10/11, Windows Server, Microsoft 365/Office, email, and network printing .
Knowledge of Active Directory administration and user support.
Experience using ServiceNow for incident/ticket management.
Basic understanding of Cisco networking devices, Ethernet cabling, TCP/IP, multicast, and networking concepts .
Experience supporting Oracle client-based applications .
Ability to troubleshoot and deploy desktop/laptop hardware and software.
Willingness to provide 24/7 onsite support and work at different MTA facilities as needed.
Ability to move and lift IT equipment .
Strong verbal, written, and interpersonal communication skills.

Key Responsibilities

Provide onsite 24/7 IT support at the Rail Control Center, Power Control Center, and Backup Rail Control Center.
Install, configure, update, maintain, and troubleshoot computer hardware and software .
Provide Windows and Apple OS support to MTA users.
Troubleshoot issues with desktops, laptops, printers, handheld devices, peripherals, email, and network printing.
Perform basic system administration , including Active Directory-related support.
Manage and resolve IT incidents and service requests through ServiceNow .
Support Oracle client applications and other business software.
Troubleshoot basic network connectivity, Ethernet cabling, and Cisco-related issues.
Perform hardware and software technical reviews and evaluations.
Coordinate IT/project requirements with different MTA departments.
Deploy and replace computer equipment at assigned MTA locations.

Qualifications / Preferred Skills

Required:

Hands-on Desktop Support / Help Desk / IT Support experience.
Windows and/or Mac OS troubleshooting experience.
Experience with Active Directory, Microsoft 365, ServiceNow, and hardware support .
Basic networking knowledge, including TCP/IP and Ethernet .
Strong customer service and communication skills.

Preferred:

Experience with Unix, Linux, or Solaris .
Experience with Cisco networking devices .
Experience supporting Oracle client-based applications .
Experience with Symbol handheld devices .
Knowledge of Visio, CAD, or technical drawings .

Apply

Vacancy posted 2 days ago

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