Medical Assistant Front And Back Office

Job Description

Job Description

Job Title: Medical Assistant Front and Back Office Job Description

This role combines both clinical and administrative responsibilities to support high-quality patient care in a fast-paced medical setting. The medical assistant works in both the front and back office, providing direct patient care, managing communications, supporting financial processes, and ensuring a welcoming and efficient experience for patients and visitors.

• Provide both front office and back office support, including patient care and administrative duties.
• Receive and direct all communications courteously and consistently, ensuring phone calls are answered promptly and routed appropriately.
• Adhere to HIPAA guidelines and office policies at all times to protect patient privacy and confidentiality.
• Greet patients and visitors in a prompt, courteous, and helpful manner, maintaining a friendly and professional demeanor.
• Engage with patients and visitors by smiling, making direct eye contact, and creating a welcoming environment.
• Assist patients with the sign-in process and respond promptly to their needs and questions.
• Support financial responsibilities by staying current on reimbursement and billing procedures.
• Accurately verify information on the Audit Journal and ensure all financial data is complete and correct.
• Prepare bank deposits and credit card batches, and sign and date completed daily cash receipts.
• Monitor general office supply inventory and equipment, coordinating with team members to understand and fulfill their supply needs.
• Follow sterile processing and decontamination procedures, including instrumentation handling, sterilization, tray assembly, and case cart preparation, as required by the role.
• Apply knowledge of sterile processing standards and best practices in support of safe patient care.
• Demonstrate a strong sense of accountability for improving the lives of patients and their caregivers.
• Collaborate effectively with team members, showing an exceptional focus on teamwork and communication.
• Participate in ongoing education and training to maintain and enhance clinical and administrative skills.
• Deliver high-quality care with a strong patient focus, ensuring safety, comfort, and respect for all patients.
• Travel to various locations as needed to support operations and patient care.

• Experience in both patient care and front office operations in a healthcare setting.
• Strong communication skills, with the ability to receive, direct, and manage calls and in-person inquiries courteously and efficiently.
• Knowledge of and adherence to HIPAA guidelines and office policies.
• Demonstrated ability to greet and interact with patients and visitors in a professional, friendly, and welcoming manner.
• Experience assisting patients with check-in and sign-in processes.
• Understanding of reimbursement and billing procedures and the ability to support financial workflows.
• Ability to accurately verify information on financial and administrative documents such as Audit Journals.
• Proficiency in preparing bank deposits, credit card batches, and daily cash receipts with high accuracy.
• Experience monitoring office supply inventory and coordinating with team members to maintain adequate stock.
• Knowledge of sterile processing, instrumentation, sterilization, decontamination, tray assembly, and case cart preparation.
• Familiarity with sterile processing certifications and standards, including CRCST and related practices.
• Certified Medical Assistant (CMA) credential.
• High school diploma or equivalent.
• Minimum of 1+ year of relevant experience, or a strong hospital externship as an equivalent.
• Ability to learn quickly and adapt to changing patient needs.
• Strong sense of accountability and commitment to improving patient and caregiver experiences.
• Demonstrated dedication to teamwork and collaboration.
• Commitment to ongoing education and continuous improvement.
• Ability and passion to deliver the highest quality of patient-focused care.
• Ability to travel to various locations as required.

• CRCST or related sterile processing knowledge and exposure to sterile processing technician responsibilities.
• Experience working with case carts, tray assembly, and instrumentation in a clinical environment.
• Prior experience in a hospital or large healthcare system, including externships.
• Strong customer service orientation with a focus on patient satisfaction.
• Comfort working in a large, multi-specialty healthcare facility with opportunities for growth.
• Interest in professional development and career advancement within a hospital group setting.

The role is based in a modern healthcare facility within a large hospital group environment that offers significant room for professional growth. The position follows a schedule with no weekend work, supporting a balanced work-life routine. The medical assistant works closely with clinical and administrative staff in both front and back office settings, handling patient-facing tasks, financial processes, and sterile processing-related activities. The environment emphasizes teamwork, continuous learning, and a strong patient-centered culture. Dress code requires scrubs and closed-toe shoes to maintain a professional and safe clinical setting, and the role may involve traveling to various locations as operational needs arise.

This is a Contract to Hire position based out of NEPTUNE, NJ.

The pay range for this position is $18.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in NEPTUNE,NJ.

This position is anticipated to close on Oct 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.