IT Support Specialist/ Service Desk
Ms. Foundation for Women
Job Description
Job Description
The Ms. Foundation for Women is seeking a highly skilled and service-oriented IT Support Specialist / Service Desk Analyst to serve as the primary local IT support resource for our New York office and remote staff. This role is a contract-to-hire position and is ideal for a self-motivated IT professional who thrives in dynamic, mission-driven environments and enjoys working closely with end users.
End-User & Desktop Support
- Serve as the primary point of contact for IT support requests from onsite and remote staff
- Provide hands-on and remote support for:
- Windows and macOS desktops and laptops
- Mobile devices (iOS/Android)
- Wi-Fi and network connectivity
- Printers, scanners, and peripherals
- Conference room and A/V systems (Zoom, Teams, hybrid meetings)
- Support remote users using RMM and remote access tools
Systems & Platform Administration
- Administer and support Microsoft 365, including:
- User provisioning and deprovisioning
- Microsoft Entra ID (Azure AD / IntraID)
- Microsoft Intune (MDM/MAM)
- SharePoint Online (basic administration and permissions)
- Support Windows 10, 11, and emerging Windows 12 environments
- Assist with onboarding/offboarding of staff, including device setup and access management
Networking & Infrastructure
- Provide first-line support and troubleshooting for local network infrastructure
- Hands-on experience with Ubiquiti network equipment (switches, access points, gateways)
- Troubleshoot LAN/WAN, Wi-Fi, and connectivity issues
- Coordinate with ISPs and managed service providers as needed
Telephony & Communications
- Support and manage VoIP phone systems, including:
- Desk phones and softphones
- New user setup and phone provisioning
- Troubleshooting call quality and connectivity issues
Security, Compliance & Incident Response
- Support endpoint security tools and best practices
- Assist with incident detection, response, and remediation
- Ensure devices are patched, monitored, and compliant with organizational security standards
- Maintain strong awareness of cybersecurity hygiene in a nonprofit environment
Operations, Asset & Vendor Management
- Manage IT asset inventory (laptops, phones, peripherals)
- Track and manage incoming IT support requests and prioritize appropriately
- Escalate complex issues to third-party vendors and MSP partners when required
- Maintain accurate documentation of systems, procedures, and support activities
- Participate in small IT projects and technology improvements
Vacancy posted 4 days ago
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