Desktop Support Analyst

Desktop Support AnalystLa JollaWe are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world's investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.Position OverviewInformation Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone's users. Desktop Support provides centralized information and support management service to handle technology queries.Key Responsibilities:Act as an initial point of contact for technical support requests by phone, email, and in personAct as local IT point of contact for local office based issuesPerform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applicationsContribute technical content and solutions, and maintain departmental procedures in the Knowledge BaseUnderstanding of basic networking and system administrationContribute to IT projectsResolve technical issues, identify and document persistent problemsEnsure a positive user experience through timely and professional serviceCore Competencies:Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra IDPC hardware and software supportTicketing and incident documentationManaging Projects End to EndTesting and Evaluating new TechnologiesRequirements:Strong customer service and communication skillsAbility to communicate technical details to non-technical usersAbility to prioritize work load effectivelyAble to work independently with minimal supervisionGood troubleshooting skills and willingness to seek out existing issuesExperience with ServiceNow a plusKnowledge of Crestron Audio Visual equipment a plusQualifications:1-3 years of technical support experience, desktop or helpdesk support preferred4 year college degreeITIL Framework exposure a plusSalary Range: $54,000 - $60,000The salary range is an estimate of pay for this position. Actual pay may vary depending on job-related factors that can include location, education, skill, and experience. The salary range does not include any benefits or other forms of possible compensation that may be available to employees.#LI-HybridAt StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.Candidates must be at least 18 years old to apply.Developing People at StepStone