Front Desk Assistant

Job Description Job Description Front Desk Assistant Reports to: Center Administrator FLSA Status: Non-Exempt Position Summary The Front Desk Assistant serves as the first point of contact for patients and visitors at Nuvia Medical’s physician practices. This role is critical to ensuring a welcoming, efficient, and compliant front office operation. Responsibilities include greeting patients, managing appointments, verifying insurance (including Medicaid), and supporting accurate patient documentation. The Front Desk Assistant helps foster a positive patient experience while ensuring operational excellence and regulatory compliance. Essential Duties & Responsibilities • Greet and check in patients with professionalism and courtesy. • Schedule appointments and manage clinic calendars to optimize provider time and patient flow. • Answer phones, respond to patient inquiries, and route calls appropriately. • Verify insurance eligibility, including Medicaid, and collect co-payments. • Maintain accurate patient records and update demographic information in the EHR. • Ensure compliance with HIPAA and payer documentation requirements. • Support other administrative functions as needed, including correspondence, records requests, and reporting. • Provide excellent service to patients and families, ensuring a welcoming and respectful environment. • Collaborate with clinical and administrative staff to support efficient operations. • Assist with coordination of referrals and patient follow-up appointments when needed. Qualifications • High school diploma or equivalent required. • 1+ years of experience in a healthcare front desk or customer service role strongly preferred. • Knowledge of medical office procedures and insurance verification required. • Experience working with Medicaid populations required. • Bilingual English/Spanish strongly preferred. • Excellent interpersonal, communication, and organizational skills. Compensation Minimum: $16/hour Midpoint: $18/hour Maximum: $20/hour Nuvia Medical Values & Behaviors • Integrity – Demonstrates honesty in documentation, communication, and daily tasks. • Compassion – Provides empathetic, patient-focused support and assistance. • Accountability – Takes responsibility for duties, follows through on commitments, and ensures accuracy. • Respect – Treats all patients, families, and colleagues with dignity; embraces diversity. • Excellence – Strives for continuous improvement and high standards of performance in all responsibilities.