Customer Service Coordinator II

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: SUMMARY As part of the Ryder team the coordinator will handle a variety of tasks including handling incoming call volumes, researching Ryder invoices and explaining charges. The Ryder Assist Now team provides an efficient way to retrieve answers to customers’ questions or resolve any issues. Your agents, not the customer, will find the correct information and connect with the right people to get precise answers. Our mission is to provide an exceptional customer experience with every interaction. Our purpose is to build customer loyalty through effortless service experience. Prefer those that have Accounting/Billing/Invoice experience Pay is $18.00/hr. Monday - Friday, must be open to working an 8 hour shift between the hours of 8:00am - 8:00pm Interviews will be in Alpharetta, GA 3 weeks of hybrid training will be onsite in Alpharetta, GA - After training you will work remote Start date is July 27, 2026 ESSENTIAL FUNCTIONS Handle incoming calls. Solve problems and investigate/resolve a variety of issues and requests. Enter call cases into Salesforce. ADDITIONAL RESPONSIBILITIES Performs other duties as assigned. EDUCATION H.S. diploma/GED EXPERIENCE One (1) year or more experience Truck industry experience One (1) year or more experience working with customers SKILLS Strong verbal and written communication skills. Detailed oriented with excellent follow-up practices. Ability to drive multiple projects to successful completion. Ability to work independently and as a member of a team. Able to work with minimal supervision. Operate effectively as part of a team in a call center environment. Adhere to departmental goals and metrics. Strong verbal communication and listening skills. Demonstrates a high level of accuracy, even under pressure. Handle stressful situations and high call volumes Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Flexibility to operate and self-driven to excel in a fast-paced environment. Capable of multi-tasking, highly organized, with excellent time management skills. Detail oriented with excellent follow-up practices KNOWLEDGE Good command of the English language; advanced level. Knowledge of systems and tools (FIS, Carms, Salesforce, etc.); intermediate level; preferred. MS Office & Windows; intermediate level. TRAVEL No #LI-post #INDexempt #FB #LI-JJ Job Category Customer Service Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Hourly Minimum Pay Range: $18.00 Maximum Pay Range: $18.00 Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at View email address on click.appcast.io or View phone number on click.appcast.io. Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.