Commercial Service Specialist

What Drives Success

• Under direct supervision responsible for customer service
  differentiation on one or more existing commercial accounts.
• Assists with portfolio of customer accounts within a team setting and
  collaborates to complete work in an efficient and effective manner.
• Responds to complex customer inquiries via phone and email with a high
  level of professionalism and finesse.
• Assist with the day to day work flow of coordinating service and maintenance requests logistics and after sales service to meet company and customer SLA requirements.
• Liaison between field operations and customer for scheduling work order
  management billing and escalations.
• Establishes and maintains good customer relations by providing timely professional and accurate service to internal and external customers.
• Works closely with account leaders and customer experience specialists to drive customer growth.

What We Are Looking For

• Requires a bachelors degree or an equivalent combination of education
  and experience.
• Able to use Microsoft Office and CRM software effectively.
• Experience with SAP preferred.
• Excellent customer service skills.
• Effective at written and verbal communication including effective listening skills.
  Ability to handle difficult or emotional customer situations.
• Strong problem solving and time management skills. Ability to handle and
  prioritize competing demands.

What We Offer

Compensation : This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $48000 $78000 annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Companys applicable plan.

Benefits :Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture : At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.

We may use automated tools including artificial intelligence to support parts of our hiring process such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions please contact

Required Experience:

IC