Senior Manager, Loss Prevention Outreach & Engagement

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
The Sr. Manager, Loss Prevention Outreach & Engagement will be responsible for engaging, developing, and maintaining law enforcement and local government relationships to assist with the resolution of theft and other safety and security incidents. The Sr. Manager will also work with key internal and external partners to develop processes, training, reporting, and conduct regular reviews of current standards to improve effectiveness.

The base salary range for this role is $113,200 - $172,600. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Lead strategy to develop and drive law enforcement and local government engagement strategies that grow and maintain community relationships

• Represent Stores and Loss Prevention in local events, law enforcement city meetings and with organized retail crime organizations and other legal proceedings as assigned

• Leverage reporting to evaluate performance in theft resolution outcome trends, collected restitution, recovered merchandise, and law enforcement engagement and response

• Influence and provide updates and thoughtful feedback to key partners across Loss Prevention in support of the outreach and engagement strategy and its growth

• Develop, evaluate, and improve on local law enforcement, government and community engagement strategy and culture in assigned markets

• Drive execution through detailed training and education of the Investigations and LP Field Leadership teams, including escalation tactics, case filing standards and navigating law enforcement interactions

• Manage the preparations, analysis, assembly, and distribution of regular LP Outreach & Engagement reporting. This can include key Loss Prevention metrics and identification of areas of opportunities based on significant or deteriorating trends.

• Conduct regular review and in-depth data analysis of LP initiatives, standard reports, and metrics to identify correlations with shrink, inconsistencies, areas of opportunity, and root causes of shortage.

• Develop and maintain key internal cross-functional relationships to assist in understanding issues and opportunities identified by business partners. Support those areas in communicating recommendations to LP leadership and senior management.

• Support response efforts to address serious theft related incidents and collaborate with internal business partners to review findings and develop recommendations for resolution, solutions, or improvement; timely and accurate communication to appropriate leadership required

• Oversee activities relating to Loss Prevention's Case Management system. This includes partnering with team members to design enhancements for data capture and reporting, coordinating with the vendor to implement modifications and providing admin support to new and existing users

• Establish and manage external relationships (i.e. vendors, industry partners, Law Enforcement, other retail organizations, local governments, etc.) to enhance current programs, technology and strategies and develop new business solutions.

• Manage, motivate, develop, and provide training to LP Analysts for all routine, reporting and analysis activities

• Develop, implement, and lead LP Intelligence initiatives, projects, and other responsibilities as assigned

COMPETENCIES:

• Plans, Aligns & Prioritizes

• Manages Conflict

• Ensures Accountability & Execution

• Business Acumen

• Collaboration

• Leading by Example

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• BA degree in Business, Finance, Information Systems, Criminal Justice, Accounting or similar fields of study

• 7+ years of relevant work experience, preferably with a strong foundation in Loss Prevention

• 4-6 years of previous management or supervisory experience required

• 2+ years of experience with reporting and analytics of Loss Prevention data/metrics or exception reporting systems (i.e. XBR, Aspect, etc.) is preferred

• Experience with Service Now and Statistical Reporting is a plus

• Excellent analytical skills with a demonstrated track record in analytical or problem solving roles

• Intermediate user of Microsoft Office (Power BI, Excel, Word, PowerPoint and Access) and Microsoft Outlook programs

• Self-motivated individual who can be successful in a fast-paced environment, with minimal supervision

• Excellent written and verbal communication skills and strong presentation skills

• Detail oriented, with a strong emphasis on accuracy

• Ability to work independently or on a team on projects of all sizes

• Demonstrated ability to cope with pressure and changing priorities

• Maintains confidentiality concerning all projects

• Excellent project management skills, strong organizational skills, and ability to work with minimal supervision in a fast-paced, deadline-oriented environment

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI - Hybrid

SUPERVISORY RESPONSIBILITIES:
Analyst, Investigative Risk & Fraud
LP Business Intelligence Sr. Analyst
LP Business Intelligence Analyst

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.