Sr. Administrative Assistant-Public Transportation Dept.

Sr. Admin Assistant

Liaison between the Operations Manager and the other areas of the department for projects, meetings, and various deadlines.

Handles incoming calls for complaints/compliments; Audits submissions and ensures all necessary information has been recorded in SharePoint.

Researches, investigates, collects necessary documentation and information regarding Operations complaints; Returns customer calls to describe findings and ensures customer complaints and compliments are closed promptly.

Responsible for creating and maintaining a compliment/complaint report for Monthly Business Meetings; Create presentation materials at the direction of the Operations Manager for Monthly Business Meetings; Collect and track Contractor Operations metrics as required.

Responsible for maintaining the department email box; responds to emails in a timely manner and/or forwards the email to the appropriate staff member; and responsible for sending mass emails to client database as needed.

Prepare and mail new Client Welcome Packets; Maintains department's frequent contacts and the Fort Bend Transit customer database.

Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Provide backup reservation call support when needed.

Minimum Job Requirements:

High School Diploma/GED; College Degree Preferred.

3-year job-related experience; transit experience preferred

Strong computer skills; strong verbal and written communication, strong math and/or accounting background. Strong interpersonal skills and ability to deal effectively with the public, other employees and elected officials.

Valid Driver's License

Bilingual English/Spanish preferred but not required.

Salary: $20.50 - 25.63 / Hourly/FULL TIME

Closing Date: Upon Filling Position

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits. Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification. For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.