Automotive Service Advisor

Job DetailsJob Location: Volkswagen of Everett - Everett , WA 98204Salary Range: $50,000.00 - $150,000.00 Location: Everett, WA| Full-Time | Great Benefits | Family-Owned Dealership Compensation: Full-time total annual compensation between $50,000.00 - $150,000.00; including monthly 6% commissions of individual gross profit on service, detail, and parts in accordance with the terms of pay plan; additional monthly 2% commission of individual gross profit on service and parts if the dealership’s monthly customer satisfaction scores exceed national average in accordance with terms of pay plan. Benefits Medical, Vision, and Dental Insurance Voluntary Short Term Disability Insurance Voluntary Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance 6 Paid Holidays subject to completion of 90-day introductory period 401k plan with match, subject to completion of the introductory period and other eligibility requirements Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies. What You’ll Be Doing Greet service customers with a professional and welcoming attitude Listen to vehicle concerns and document issues clearly Communicate with technicians to determine service needs and timelines Provide accurate cost and time estimates Recommend maintenance and repair services based on vehicle history and Honda guidelines Keep customers informed throughout the service process Ensure smooth and timely vehicle pickup and payment Deliver top-tier customer satisfaction every single time What We’re Looking For Previous Service Advisor or automotive customer service experience preferred Strong communication and problem-solving skills A customer-first attitude and a professional demeanor Ability to multitask in a busy service drive Familiarity with DMS software is a bonus We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr