Senior Project Manager - Digital Transformation

Role Description

Do you strive to be part of a digital transformation journey? Are you a detailed-oriented, proactive individual who is passionate about collaboration and project management? Read on as this is the job for you!

Lead transformational change across TELUS's enterprise technology landscape as a Senior Project Manager driving the evolution of our Service-NOW platform and ITSM ecosystem. You'll own end-to-end delivery of complex, high-stakes projects—managing enterprise and mid-market customer migrations from legacy systems while championing innovation that enhances both customer and employee experiences.

Your core responsibilities include:

• Strategic Project Leadership – Manage large-scale, multi-track initiatives with significant business impact. Define scope, secure resources, develop realistic schedules, and ensure timely delivery.
• Financial Stewardship – Own project budgets, track spend against forecasts, and optimize resource allocation to maximize ROI.
• Risk & Issue Management – Proactively identify and mitigate risks while managing conflicting priorities, dependencies, and change requests.
• Quality Assurance – Establish and enforce quality standards, ensuring all deliverables meet enterprise requirements.
• Stakeholder Excellence – Build strong relationships with executives and cross-functional teams. Deliver compelling progress updates and keep stakeholders informed on status and risks.
• Team Development – Build high-performing teams by coaching in modern project management methodologies and mentoring emerging talent.
• Process Optimization – Establish integrated performance management systems and identify opportunities to streamline delivery.

This role is ideal for someone who thrives in a fast-paced environment, balances strategic thinking with tactical execution, and is energized by delivering measurable business outcomes.

Qualifications

• Advanced Project Management Expertise – Deep knowledge of industry-leading methodologies and best practices.
• Executive Presence & Communication – Exceptional ability to influence senior leadership and cross-functional teams with clarity and confidence.
• Strategic Problem-Solving – Strong analytical skills combined with creative thinking to navigate ambiguity and competing priorities.
• Team Leadership & Mentorship – Natural ability to inspire, develop, and motivate diverse teams.
• Organizational Excellence – Meticulous attention to detail with exceptional time management across multiple workstreams.
• Business Acumen – Understanding of financial management and how project delivery impacts business outcomes.

Requirements

• University degree or 7+ years of equivalent hands-on project management experience managing complex, cross-functional projects.
• Professional Project Management certification (PMP, PRINCE2, or equivalent) – current and active.

Benefits

• Lean Six Sigma Black Belt or equivalent process improvement certification.
• TELUS PM Silver certification (for internal candidates).
• Enterprise-scale Service-NOW implementations or ITSM platform migrations.
• Software platforms or digital transformation initiatives delivery.
• Process improvement, automation, or legacy system modernization background.
• Coaching and developing project management capabilities within teams.
• Agile, Waterfall, and hybrid delivery methodologies.

Company Description

If you're energized by leading transformational projects and building high-performing teams, we want to hear from you. Apply now to join TELUS's Business Systems Delivery team and help shape the future of our enterprise technology platform.