Customer Experience Representative - Work From Home

We’re always on the lookout for passionate individuals to help us shape the future of customer experience. A culture that values collaboration, creativity, and diversity Whether you’re directly engaging with clients or driving innovation in technology, you’ll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at the core of everything we do. Our team members are empowered to bring their unique skills to the table, contributing to a company that’s leading the way in customer experience solutions. With a presence across the United States, India, the Philippines, the Dominican Republic, Jamaica, Honduras, and Colombia, UnifyCX offers opportunities to work in dynamic markets around the world. No matter where you’re based, you’ll be part of a global network dedicated to delivering exceptional customer experiences. Our Foundation: GlowTouch & Collective Solution UnifyCX is born from the integration of GlowTouch, a global expert in customer care and technology outsourcing, and the strategic acquisition of Collective Solution, known for its customized service solutions. Explore Opportunities Ready to join us? Check out our current openings below. Position Details Position: Customer Experience Representative – Work From Home Location: San Antonio, TX Remote Status: Hybrid Job Id: 3799 # of Openings: 4 UnifyCX is looking for extraordinary Customer Experience Representative to join our motivated and ambitious team in San Antonio, Texas and Louisville, Kentucky. Pay and Perks Base Pay: $15.00 per hour (Additional $1 differential if a closer) Additional Benefits: UnifyCX offers a comprehensive benefits package that includes health, life, vision, and dental insurance, and 401(k). Classroom Training Hours: M-F | 7:00 AM to 3:30 PM CST / 8:00 AM to 4:30 PM EST HOOP: M-F | 7:00 AM to 7:00 PM CST / 8:00 AM to 8:00 PM EST Production Schedule: M-F | 10:30 AM to 7:00 PM CST / 11:30 AM to 8:00 PM EST Location: Project CoWork Building, 11103 West Ave, San Antonio 78213 9931 Corporate Campus Drive, Suite 1400, Louisville, KY 40223 Work Setup: Remote Responsibilities Positively impact our customers’ experience while assisting them with home appliance warranties. Anticipate future needs of the customer and use a consultative approach with extended service plans. Convey exceptional customer service on every call. Consistently portray the core values of the brand in every customer interaction. Exhibit critical thinking to ensure all orders are accurate and complete. Includes other duties as assigned. Requirements and Experience Necessary High School Diploma or equivalent educational experience is required. Requires a good work history with favorable work references and excellent customer service skills. Excellent written and verbal skills. Ability to navigate multiple applications. Undergo a full background as well as drug screenings per company policy. Ability to use a personal computer and knowledge of Windows-based software. Typing skills of at least 30 WPM. Desired Experience Positive and highly optimistic individuals with excellent customer service skills. Happy to work in a fast‑paced, fun environment with a willingness to adapt and learn on the fly. Organized and able to solve problems using critical thinking skills. Candidates with previous contact center customer service experience preferred. Someone that makes a concentrated effort to solve customer problems. Promotes and maintains positive relations with all contacts, customers, and potential customers. Who We Are UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI‑driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome‑based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified woman‑owned business and an EOE employer who welcomes diversity. #J-18808-Ljbffr Unify-Cx