Customer Service Specialist

Job Description

Job Description

Do you take pride in being the person that customers can rely on when they need clear answers and quick support? We are hiring for a Customer Service Specialist who takes pride in delivering a positive experience and being a reliable point of contact for customers every day.

 
Work location: onsite in New Hope, Minnesota.
Schedule: Monday through Friday from 7:30 AM to 4:00 PM with a 30 minute lunch.
Pay range: $18.17 to $19.95 per hour.
Assignment length: 6 months+

 
Your duties:
• Build strong, positive relationships with customers through phone and email communication
• Answer questions, resolve concerns, and provide updates on orders and deliveries
• Enter and manage orders accurately using the company’s ERP system
• Prepare quotes for standard products and support customer requests efficiently
• Collaborate with teams across sales, engineering, marketing, manufacturing, supply chain, and operations
• Keep customer records up to date and ensure all details are accurate
• Use call management systems to handle incoming requests and maintain responsiveness

 
Skills and qualifications:
• Strong customer service skills and a genuine desire to help others
• High school diploma required
• Clear and professional communication skills
• Great attention to detail and solid organizational abilities
• Ability to manage multiple tasks and stay focused in a fast paced environment
• Strong ability to retain information quickly
• A team oriented mindset and willingness to learn

 
If you are someone who enjoys connecting with people, staying organized, and making a real impact on customer experiences, we would love to hear from you! This is a great opportunity to join a supportive team and build valuable skills in a role where your contributions truly matter.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.