Veterinary Receptionist & Administrative/Marketing Coordinator

Job Description

Job Description

Benefits:

• Discount for personal pets
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development

Veterinary Receptionist & Administrative/Marketing Coordinator Happy Tails Holistic Veterinary Care

About Our Practice

Happy Tails is a unique, integrative veterinary practice that combines traditional Western veterinary medicine with alternative and holistic Eastern approaches. Many of our clients seek a more comprehensive, individualized approach to their pets' health, incorporating treatments such as acupuncture, ozone therapy, herbal medicine, supplements, and other integrative therapies.

Our mission is to provide exceptional, compassionate, and personalized care to every pet and client we serve. We pride ourselves on building meaningful relationships with our clients while offering innovative approaches to veterinary medicine.

To learn more about our practice, visit

Position Overview

We are seeking a friendly, dependable, detail-oriented, and motivated individual to join our team as a Veterinary Receptionist & Administrative/Marketing Coordinator .

This position combines traditional veterinary reception duties with opportunities to assist in marketing, social media, website management, and daily financial reporting.

The ideal candidate enjoys interacting with people and animals, thrives in a busy environment, is comfortable with technology, and is excited to contribute creative ideas to help our practice grow.

Previous veterinary experience is helpful but not required. A willingness to learn about holistic veterinary medicine and take on additional responsibilities is essential.

Key Responsibilities

Reception & Client Communication

• Provide a welcoming, professional, and compassionate experience for clients and their pets.

• Answer incoming calls and efficiently manage multiple phone lines.

• Schedule, confirm, and coordinate appointments.

• Monitor and respond to emails promptly and professionally.

• Communicate client questions, concerns, and requests to veterinarians and other team members.

• Educate clients on practice services, treatment options, and general holistic veterinary care as appropriate.

• Maintain accurate client records and assist with administrative tasks.

• Keep reception areas clean, organized, and stocked with necessary supplies.

Marketing & Digital Presence

Depending on experience, training, and practice needs, responsibilities may include:

• Assist with updating and maintaining the practice website, including service descriptions, announcements, promotions, and other content.

• Help manage social media accounts, including Facebook and Instagram, by creating, scheduling, and posting engaging content.

• Capture photos, videos, and practice updates for marketing purposes while respecting client privacy and obtaining necessary permissions.

• Assist with monitoring and updating Google Business Profile information, photos, and business announcements.

• Support Google Ads campaigns, including coordinating updates, reviewing basic performance reports, and working with outside marketing professionals when applicable.

• Help create email newsletters, educational materials, and client communications.

• Assist with marketing initiatives designed to increase awareness of our holistic services and attract new clients.

• Bring creative ideas to improve client engagement, online visibility, and overall practice growth.

End-of-Day Financial & Administrative Responsibilities

• Assist with daily closing procedures and end-of-day financial reconciliation.

• Review daily transactions and payment reports for accuracy.

• Reconcile cash, credit card, and other payments with daily reports.

• Identify and communicate discrepancies to management.

• Prepare or assist with daily financial summaries and closing reports.

• Help maintain accurate payment records and support general administrative organization.

• Handle sensitive financial and client information with professionalism and confidentiality.

Our Ideal Candidate

We are looking for someone who is:

• Holistically minded: Interested in or open to learning both traditional and integrative veterinary medicine.

• Dependable and trustworthy: Consistently reliable, punctual, and responsible.

• An excellent communicator: Strong verbal and written communication skills with a friendly, professional attitude.

• Detail-oriented and organized: Able to manage multiple responsibilities while maintaining accuracy.

• Comfortable with technology: Willing to learn veterinary software, website platforms, social media tools, and basic financial reporting systems.

• Creative and innovative: Enjoys brainstorming new ideas and finding ways to improve processes, marketing, and client experiences.

• A team player: Willing to help wherever needed and support a positive work environment.

• Adaptable and proactive: Comfortable working in a fast-paced practice and taking initiative.

• Client-focused: Genuinely enjoys helping people and animals and creating positive experiences.

Experience with social media, Canva, Google Ads, website editing, or basic bookkeeping is a plus, but not required. We value a positive attitude, strong work ethic, and willingness to learn.

Benefits & Growth Opportunities

We value our team members and offer opportunities for professional development and growth.

Benefits available after 90 days may include:

• Paid time off (PTO)

• Flexible scheduling

• Employee pet care discounts

• Continuing education (CE) opportunities

• Additional employee benefits

Additional benefits may become available after one year of employment.

Growth Opportunities: This position offers the potential to expand into additional responsibilities involving marketing coordination, administrative management, financial reporting, or practice operations based on individual strengths, interests, and performance.

Join Our Team!

If you love animals, enjoy working with people, have an interest in holistic veterinary care, and would like to contribute to the growth of a unique veterinary practice, we'd love to hear from you!

We are looking for someone who wants to be more than just a receptionist — someone who takes pride in their work, brings positive energy to the team, and is excited to grow with Happy Tails.