Patient Care Coordinator - Front Desk

Job Description

Job Description

About Neurobehavioral Center for Growth

From ABA therapy and mental health services—including assessment and treatment—to TMS for depression, speech therapy and learning disability support, and medication management—Neurobehavioral Center for Growth offers personalized care designed to empower individuals to reach their potential. 

We serve children, teens, adults, and families all across the state of Utah. We have centers in Bountiful, Layton, Ogden, and Salt Lake City. Our team includes Therapists, Psychologists, Registered Behavior Technicians, Board Certified Behavioral Analysts, Nurse Practitioners and MDs focused on behavioral health. 

We believe in empowering every individual to find purpose, productivity, and connection as they work to reach their potential. Our treatment paths are layered and nuanced—just like the incredible people we serve. 

Neurobehavioral Center for Growth is eager to welcome a dedicated Patient Care Coordinator to our administrative team, we are looking for someone passionate about mental health care and excited about the prospect of making a meaningful impact on the lives of our patients. If you are motivated, compassionate, and ready to contribute to our growing clinic, we invite you to apply and become an integral part of our growing team!

Responsibilities: 

• Daily office attendance, serving as the welcoming face of our clinic. Facilitating patient check-ins, collecting copays, updating patient demographics and contributing to the smooth functioning of the office on a day-to-day basis 
• Communicate with providers and clients in a timely professional manner. 
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. 
• Contributes to team effort by accomplishing related results as needed. 
• Multi-tasking is a must. We often have several tasks to complete while also making sure that calls are getting answered and clients' needs are met. 
• Receptionist Skills and Qualifications: Telephone Skills, Written and Verbal Communication, Microsoft Office Suite, Listening, Professionalism, Customer Focus, Organization, Handles Pressure, Supply Management, Timeliness 
• Managing patient check-outs and scheduling follow-up appointments 
• Promptly addressing patient inquiries and messages via phone call, e-mail, text message, and electronic health record
  

Qualifications: 

• Experience as a front desk team member or other similar patient-facing customer service role
• Familiarity with or interest in learning administrative procedures, particularly in a mental health setting 
• Compassionate and empathetic approach, dedicated to providing exceptional support to patients undergoing mental health treatments 
• Strong interpersonal and communication skills, with a passion for creating meaningful patient relationships 
• Ability to work closely with providers, offering and receiving support, and striving for mutual growth and development 
• Willingness to learn and grow within a dynamic and supportive medical team environment 

Schedule: Monday - Friday Approximately 8:30 am - 5:30 pm - 4 or 5 days a week
This position is full-time working 30+ hours per week in our Bountiful and Layton offices. We ask all team members to be willing to work at all locations if needed for coverage for teammates.

Hourly pay based on experience.

Full-time employees working more than 30 hours per week are eligible for our benefits package after an eligibility and probationary period.

Benefits and Other Offerings (Dependent on full or part time status):  

• Health Insurance, Vision Insurance, Dental Insurance, Short Term Disability Insurance 

• Retirement Planning : Before Tax & Roth 401k 3% Match, Vested 100% after 6yrs of employment 

• Life Insurance: $25,000 covered completely by NBCG, with additional optional coverage available. 
• Education: Capella University Discount: 50% off your first 12-week session, 10% tuition discount on all subsequent sessions 

• Paid Time Off & Holiday Pay: 10 paid holidays for full-time employees, 5 paid holidays for part-time employees. Additional PTO increasing yearly starting with 2 weeks.  
• Parental Leave: Up to 6 Weeks Paid Leave for full-time employees after 12 months of service. 
• Professional Liability Insurance: Covered by NBCG 1mil/3mil limits. 

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At Neurobehavioral Center for Growth (NBCG), we believe that diversity improves our community. We welcome all qualified candidates regardless of gender identity and expression, sexual orientation, ancestry, religion, national origin, age, ethnic identity, and any other status protected by law. From our staff, to our candidates, to our clientele- we are committed to acceptance and equitable treatment.