Front Desk Coordinator

Job Description

Job Description

We are looking for an experienced Front Desk Coordinator to support daily front-of-house operations for a detail-oriented services environment in Boston, Massachusetts. This Contract position requires someone who can create a welcoming experience for visitors while managing incoming communications with efficiency and discretion. The ideal candidate is organized, service-oriented, and comfortable balancing reception coverage with concierge-style support throughout the day.

Responsibilities:
• Welcome guests and employees at the front desk, ensuring a courteous and welcoming first impression for everyone entering the office.
• Manage a multi-line phone system by answering, screening, and routing inbound calls to the appropriate individuals or departments in a timely manner.
• Provide concierge-style assistance by helping visitors and staff with general inquiries, directions, and on-site support needs.
• Coordinate front desk activities, including visitor check-in procedures and maintaining an orderly reception area.
• Handle incoming communications with accuracy and discretion, taking detailed messages and following established protocols for call coverage.
• Support day-to-day office operations by responding to routine administrative requests connected to front desk services.• Prior experience in a front desk, receptionist, or customer-facing office support role.
• Ability to operate a multi-line phone or switchboard system with confidence and accuracy.
• Strong verbal communication skills and a courteous phone manner when handling inbound calls.
• Demonstrated ability to deliver high-quality customer service in a fast-paced work setting.
• Strong organizational skills with the ability to manage multiple priorities throughout the workday.
• Comfortable providing concierge-style support while maintaining a welcoming presence.