Relationship Manager

Relationship ManagerLocation: 166 Crocker Park Boulevard, Westlake OhioJob Summary Key Private Bank (KPB) is dedicated to serving our clients' financial needs through expert advice and personalized banking, borrowing and investment solutions. The Relationship Manager is at the center of this client promise acting as the primary client advisor developing and implementing strategies based on the client's financial goals, and by coordinating with the extended KPB relationship team to execute and advise on the client's needs. The RM is responsible for serving high net worth clients in their existing book as well as collaborating with internal and external partners to acquire new and deepen existing Key Bank client relationships.ResponsibilitiesActs as the primary client advisor by recommending banking, borrowing and investment solutions that will help the client achieve their financial goals. Leads, coordinates, and assembles the extended advisory team, including trust, investment and planning strategists, based on complexity of the relationship.Develops a comprehensive understanding of the client's needs, based on the review and analysis of personal and business financial data gathered through Relationship Reviews, the Customer Relationship Manager (CRM) system, and personal meetings. Captures the client's goals in a financial plan.Prepares and delivers client presentations, individually and as part of a team, presenting appropriate financial solutions via consultative review and proactive, regular contact.Meets or exceeds assigned individual sales goals by expanding existing client relationships, closing referrals and/or capturing new business growth.Employs and maintains a disciplined approach to prospecting and maintains a pipeline by leveraging referrals from internal and external sources.Actively participates in Community organizations to source business development opportunities and demonstrate Key's commitment to the local community.Develops and maintains an in-depth knowledge of financial wealth management services and products as well as knowledge of competitors and competitive products.Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without noticeComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.Education QualificationsBachelor's Degree in business related field or equivalent work experience (required)Experience QualificationsMinimum of 5 years of demonstrated sales and business development experience with proven results (required)Licenses and CertificationsFINRA Series 7 and 66 (or 63 & 65) (preferred)Certified Financial Planner (CFP) (preferred)Certified Investment Management Analyst (CIMA) (preferred)Certified Public Accountant (CPA) (preferred)Chartered Financial Analyst (CFA) (preferred)Certified Wealth Strategist (preferred)Licensed Attorney/JD (varies by state) (preferred)Tactical SkillsAbility to build trust by taking a client centric approachDemonstrated strong or advanced knowledge of Investments, Trust and Credit; ability to consult and prioritize client needsDemonstrated in depth knowledge of financial products and banking regulationsDemonstrated strong client advisory skillsDemonstrated experience with and broad understanding of personal and commercial financial statementsProven experience with and comprehensive understanding of consumer and commercial lendingExcellent verbal and written communication skillsProficient in personal computer applications to drive resultsPersonal SkillsCollaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goalsCritical Thinking: The ability to identify, obtain, and organize relevant data and ideas and prioritize concerns in the decision-making processEmotional Intelligence: Identifies relevant EI components, practices, benefits, and development venues and discusses issues and considerations needed to advance one's own EI maturityEmpathy: Leverages active listening skills to understand others' thoughts and emotions and evaluates everybody's side of a disagreement before making decisions; imagines self in other's place and appreciates diverging viewpointsInfluence: Develops basic persuasive arguments and utilizes active listening skills and probing techniques to surface opportunities to influencePersuasion: Provides persuasive messages using well-reasoned arguments to address audience concerns or reactions; explains others' viewpoints and asks questions to ensure mutual understandingResilience: The ability to remain unaffected by the moods and behaviors of others, while remaining empathetic, and demonstrate a strong sense of belief in one's own abilitiesPractical SkillsBusiness Acumen: Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processesRisk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated proceduresCore CompetenciesAll KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.Physical DemandsGeneral Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.TravelOccasional travel to include overnight stay.Driving RequirementsAbility to routinely and frequently operate a motor vehicle with a valid driver's license.Compensation and BenefitsThis position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io.