Lead Parking Representative

Job Overview Under general supervision of the Parking Manager/Supervisor, this position will act as work leader for a variety of job functions within the Transportation Department. The primary job functions include leading valet attendants, customer service ambassadors, cashiers, and parking enforcement officers. The incumbent will act in accordance with departmental procedures and standards for the department's daily operations and procedures set forth in the Transportation Services Operation manual. The incumbent will also act as an ambassador and/or greeter for Transportation programs and services as needed. This position will be directly responsible for the daily job activities of staff within the Parking Representative series. The Parking Lead will ensure that the operation is running effectively and efficiently throughout the course of each business day. Incumbent must be willing to work at any assigned UCSF location on short notice and must be able to work overtime as needed. Duties & Essential Job Functions Work Leader Duties: under general supervision of the Parking Manager/Supervisor, directly responsible for the job activities of all parking staff. Ensure that the operation is running effectively and efficiently throughout each day. Issue directives, adjust work schedules, open/close operations, issue supplies, audit lunch/break adherence, coordinate special projects, coordinate and assign weekly assignments, address operational issues, and provide conflict resolution as needed. Ensure that all department and University policies and procedures are properly followed by the staff and report any issues to management. Oversee the issuance of tickets and fee collections for cashier/valet operations and/or special events. Maintain a working knowledge of all campus parking areas and a thorough knowledge of all daily/monthly parking permit types and applicable rules and regulations. Maintain a working knowledge of relevant sections of the California Vehicle Code along with current citation descriptions and fees. Provide explanations to customers regarding the reason(s) a citation was issued and the process to pay or contest a citation. Operate mobile license plate recognition enforcement system to ensure accuracy when enforcing campus parking areas; issue citations and warning notices in accordance with department expectations. Identify and prioritize areas that need additional compliance support and provide recommendations to Supervisor regarding non-compliant locations. Assist with facility maintenance and cleaning projects. Operate University assigned vehicles. Provide break coverage for cashiers, valets, and enforcement officers. Perform as a cashier, valet attendant or enforcement officer as needed. Assist with jumpstarts and vehicle lockouts. Perform ambassador duties, assisting customers as necessary. Complete administrative duties as needed. Complete inventory for supplies on a monthly basis. Provide exceptional customer service in an attentive, friendly, and efficient manner. Performs other related duties as requested, assigned, or required. Required Qualifications Minimum of 2-year valet and/or related parking industry work experience. High School diploma/GED or an equivalent combination of education and work experience. Ability to read, write, and communicate clearly and effectively. Ability to operate manual, automatic, and electric vehicles in and out of tight parking spaces quickly and efficiently. Possess basic computer skills for valet operations administrative duties. Perform basic mathematical calculations. Demonstrated ability to work in a professional, courteous, and efficient manner with the public, faculty, staff, and co-workers and to function well under periods of stress. Demonstrated record of exceptional attendance, punctuality, and excellent customer service. Act in accordance with organizational policies, procedures, and standards. Preferred Qualifications Experience working in a health or medical center related environment. Supervisory work-related experience. 2 years of related knowledge within the parking industry. Experience with license plate recognition enforcement systems. Required Licenses and/or Certifications Valid California Driver's License and an excellent driving record required; no license restrictions other than for corrective lenses. Class C with CA DMW H6 Driving Record Report. Equal Employment Opportunity Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. #J-18808-Ljbffr University of California - San Francisco