Membership Administrative Clerk

Job TitleDutiesMaintains JBER Life membership records, accounts, applications, listings, and other membership-related personal data. Ensures records are accurate, current, complete, and maintained in accordance with applicable privacy, records-management, and internal-control requirements. Pulls membership listings for drawings, leadership requests, promotions, and other authorized purposes. Processes membership applications, renewals, signups, and related customer transactions. Provides information to customers concerning membership benefits, events, programs, fees, and eligibility requirements. Provides courteous and timely customer service and resolves routine membership concerns or refers matters outside assigned authority to the supervisor. Supports membership drives, signups, promotions, and other membership-related initiatives. Assists with after-action reports, critiques, and evaluations of membership events and activities. Identifies potential areas for improvement and provides recommendations to the supervisor. Prepares, updates, and types a variety of correspondence, reports, spreadsheets, membership materials, suspense items, and other administrative documents from verbal or written instructions. Tracks suspense requirements and ensures assignments are completed within established deadlines. Performs cashier and cash-control duties, as assigned. Prepares and consolidates cashier reports, maintains required supporting documentation, and promptly notifies the supervisor of suspected irregularities, discrepancies, or internal-control concerns. Plans and coordinates administrative and logistical support for membership events, social activities, official and nonofficial functions, and other JBER Life Membership Program activities. Coordinates marketing requests, catering requirements, self-service stations, room setup, event timelines, membership drawings, and mementos or gift selections, as assigned. Assists with food and beverage support for membership events by coordinating menu requirements, inventory needs, catering requests, and event support requirements with authorized activity, purchasing, and food-and-beverage personnel. Prepares purchase requests and supporting documentation in accordance with established NAF purchasing and cash-control procedures. Does not exercise purchasing authority beyond delegated responsibilities. Opens and closes assigned facilities, as required. Ensures customer-service areas are prepared for daily operations; reports necessary facility maintenance, cleaning, safety, and security concerns to the appropriate authority; and follows established building-security and resource-protection procedures. Performs courier duties to the NAF Resource Management Section and other Force Support offices. Operates a motor vehicle to transport documents, reports, materials, and other authorized items, as assigned. Performs other related duties as assigned.