Receptionist

Receptionist (6-Month Contract) Worcester, MA | MassHealth Enrollment Center | Immediate Start

Location: Worcester, MA (Onsite 50 SW Cutoff) Schedule: MondayFriday, 8:45 AM 5:00 PM (45-min lunch) Duration: 8-Month Contract Client: Commonwealth of Massachusetts (MassHealth Enrollment Center) Employer: Sigma, Inc.

Job Overview

Sigma, Inc. is seeking a detail-oriented and customer-focused Receptionist to support the MassHealth Enrollment Center in Worcester, MA. This is a front-facing, fast-paced role requiring strong administrative, communication, and organizational skills.

This position is ideal for candidates with office administration, data entry, or clerical experience who thrive in a team environment and enjoy helping people.

Key Responsibilities

• Greet and assist visitors and members professionally
• Answer and route incoming telephone calls
• Manage incoming/outgoing mail, packages, and correspondence
• Maintain and organize files using standard filing systems
• Scan and index documents using Captiva system
• Prepare forms, reports, spreadsheets, and correspondence (Word & Excel)
• Perform data entry and maintain accurate records
• Respond to inquiries and provide general information
• Operate office equipment (copiers, fax, postage machines, etc.)
• Maintain office supplies and assist with inventory management
• Support team coordination, scheduling, and workflow tracking
• Ensure accuracy and completeness of documents and applications

Required Qualifications

• Minimum 3 years of office, administrative, or clerical experience
• Proficiency in Microsoft Word and Excel
• Strong data entry and record-keeping skills
• Excellent verbal and written communication skills
• Ability to handle a front desk / customer-facing role
• Strong attention to detail and organizational skills
• Ability to work in a team-oriented, fast-paced environment
• Comfortable using office equipment and computer systems

Preferred Skills

• Experience in government, healthcare, or public service environments
• Knowledge of document management systems (e.g., Captiva)
• Familiarity with mailroom and records processing operations

Education Substitutions

Relevant education in business, administrative, or secretarial studies may substitute for a portion of required experience.