Client Service Specialist

Job Description

Job Description

Client Service Specialist – Huntley, IL
$45,000 - $50,000/Annually + Benefits

We are one of the largest manufacturing and distribution companies across the United States. We work together as a team, set our eyes on a common goal with steadfast focus and dedicate ourselves to the long term. Simply put, we work hard, work smart, accomplish our goals, and reap the reward for achieving our objectives. We have been repeatedly recognized by local and national publications as one of America's top employers for our progressive culture, values, and ethics.

We are currently seeking a Client Service Specialist for our corporate office. The individual will be responsible for processing a high volume of purchase orders, maintaining customer relationships, and must have the ability to understand our product line in order to answer customer questions and resolve issues.

Responsibilities:

• Process quotations and sales orders, prepare and follow up on purchase orders and confirmation of ship dates
• Ability to identify and resolve all order issues via phone or email
• Develop in-depth knowledge of our product line to better aid with customer selection
• Maintain customer relationships and a thorough understanding of their needs
• Document and maintain customer information through our database
• Manage efficient follow up on service inquiries from our customers and sales teams
• Route technical support calls to the appropriate product specialist or technical group
• Participate in goal projects while maintaining daily workload

Requirements:

• Minimum of two years of experience in a customer service role
• Bachelor’s degree
• Manufacturing and ERP experience is a plus
• Strong math skills for quoting
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
• Ability to work independently with minimal oversight
• Proficient in Microsoft Office Suite

Benefits:

• Medical, dental, and vision insurance
• PTO
• Holiday pay
• Bonus
• Full benefits including 401K with match