Client Manager

Manager, GTM

We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.

JOB SUMMARY

The Manager works within our Global Trade Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at Livingston. This position serves as the primary business contact for one of our top clients and accountable for an operations team. The role focuses on exceptional service, fostering excellent team culture, and delivering a high-quality service experience to our clients. The ideal candidate has strong Brokerage background with post entry experience, data analysis, and team management exposure. This is a fully remote role.

KEY DUTIES & RESPONSIBILITIES
• Conduct personnel management activities including performance management, discipline, employee development, hiring, firing, etc.
• Create a supportive environment where team engagement is seen as central to driving results.
• Implement the strategy along with senior management and respective managers.
• Collaborate with colleagues to ensure customer needs (whether internal or external, depending on the span of control) are understood, properly prioritized, and being executed as expected.
• Evaluate current processes for issues and identify efficiencies including automation, location strategy, and process flow; work with appropriate resources to resolve.
• Promptly and effectively manage all queries and concerns, ensuring issues are registered and followed up on; manage corrective and preventive actions as needed.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

KNOWLEDGE AND SKILLS
• Excellent customer service mindset navigating high touch clients
• Excellent interpersonal and communication skills (both verbal and written)
• Demonstrated ability to drive change
• Strong analytical skills and attention to detail
• Strong organizational skills

WORK EXPERIENCE - MINIMUM REQUIRED

Team management experience
5 years of related experience

EDUCATION

Preferred: Bachelors Degree or equivalent

CERTIFICATIONS DESCRIPTION

Certifications and/or licenses related to customs compliance are preferred.

We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Location: MI Southfield - US017, HomeOffice California, HomeOffice Colorado, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Michigan, HomeOffice New York, HomeOffice North Carolina, HomeOffice Ohio, HomeOffice South Carolina, HomeOffice Tennessee, HomeOffice Texas, HomeOffice Virginia, HomeOffice Washington, HomeOffice West Virginia