Program Assistant

Union Rescue Mission Program Assistant

Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness.

The Program Assistant will assist management, monitor guests, and promote a safe and secure environment.

Colossians 3:23 is the foundation of URM's standard for employment, "Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people." and Galations 5:13 "Serve one another humbly in love." The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.

Essential Functions:

• Maintain accurate and up to date guest and program records in Mission Tracker daily.
• Prepares and maintains incident reports, daily correspondence, and other supporting documentation to meet operational needs.
• Assist with intake, discharge, and orientation processes, as requested.
• Regularly monitor residential floors in accordance with program guidelines and expectations.
• Conducts property, room, and bed inspections, as needed.
• Administer drug testing for guests, as needed.
• Follow established protocols for medical emergencies and unusual or disruptive activity.
• Intervenes and de-escalates volatile and hostile situations on the premises, coordinating with security and emergency personnel as needed.
• Serves as a mandated reporter for DCFS and APS in accordance with reporting requirements.
• Attend mandatory scheduled department/team meetings.
• Additional duties may vary by location which can include mail sorting and delivery, guest transportation in a company vehicle, meal service, volunteer coordination, front desk and reception coverage, and chaperoning children.
• Conduct other duties as assigned by the direct supervisor.
• Commitment to URM (Union Rescue Mission) mission, vision, and core values.
• Encourage guests in their faith and growth in Jesus Christ.

Physical Demands:

• Manual dexterity required for reaching, lifting objects, and operating office equipment.
• Ability to lift objects up to 30 lbs.
• Standing and walking may vary up to 75% of the shift.
• Travel as required.

Work Environment:

• The office is clean, orderly, properly lit, and ventilated.
• Noise levels are considered low to moderate.

Qualifications: Experience and Education:

• High School Diploma or equivalent
• Minimum 1-year prior experience in a related field performing similar duties (social services, community relations, non-profits, etc.)
• A valid driver's license is required.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both orally and in writing.
• Proficient in Microsoft programs such as Word, Excel, and Outlook.
• Ability to learn proprietary computer programs.
• Must have excellent organizational skills and a strong ability to prioritize tasks.
• Ability to multi-task in a high-volume environment.
• Fluency in Spanish, a plus.
• Ability to conduct responsibilities without direct supervision.
• Ability to be added to the company vehicle insurance policy, required.