End-User Support & Services Director (24/7 Statewide)
Commonwealth of Massachusetts
The Commonwealth of Massachusetts seeks a Director of End User Support to lead a statewide IT support organization. Responsibilities include designing efficient operations for End User Services, developing strategic objectives, and driving continuous improvement. Ideal candidates will have extensive experience in IT leadership, particularly in service management and technical support, supported by a relevant degree and certifications. This role promotes an inclusive workplace and encourages individuals with diverse backgrounds to apply. #J-18808-Ljbffr Commonwealth of Massachusetts
- Director of End User Support (260003BI) The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth... ...Support is responsible for leading a 24x7x365 statewide technology service support organization that...SuggestedFull timePart timeWork experience placementWork at officeRemote workFlexible hours
- ...End User Support Manager A growing organization is seeking an End User Support Manager to lead a skilled team and drive modern device management across the company. This is a hands-on role focused on automation, security, and delivering an exceptional employee IT experience...Suggested
- ...leading tech firm in Boston is seeking an IT Manager to lead end-user IT support across East Coast locations. The role requires 7+ years of... ...experience, strong leadership, and a proven track record in customer service. Responsibilities include managing support teams, overseeing...Suggested
$139k - $187k
Wave Life Sciences in Boston is seeking an End User Services Senior Manager to oversee the full end user services portfolio, ensuring responsive operations and governance across all Wave locations. The ideal candidate will have 10+ years of experience in IT operations,...Suggested$87.2k - $95.9k
...highly regarded and dynamic international law firm, seeks an End-User Support Specialist to provide on-site IT support to the attorneys and... ...User Support Specialist will demonstrate outstanding customer service mentality, be responsive and proactive in providing deskside...SuggestedWork at officeLocal area$139k - $187k
...longer hindered by the burden of disease. Description The End User Services Senior Manager provides strategic leadership and enterprise... ...user services portfolio across deskside services, helpdesk support, workplace technology, endpoint compliance, corporate...Temporary workSummer workLocal areaRemote workShift work$170.97k - $180k
Job Summary The Senior Manager, IT End User Services is responsible for the day-to-day delivery, continuous improvement, and strategic evolution... ...base maintenance in Confluence, and first/second-level support for all employees and contractors. Ensure service documentation...Full timeContract workFor contractorsWork at officeLocal areaMonday to FridayFlexible hours- A sports network company based in Massachusetts is seeking an IT Support Specialist to provide Tier 1 technical support to end users. Responsibilities include troubleshooting hardware/software, resolving IT tickets, and supporting various applications. The ideal candidate...
- ...leading technology company in Boston is seeking an IT Manager to lead support operations across East Coast locations. The role involves managing a team of IT Support Technicians, ensuring high-quality end-user support, and driving continuous improvement through metrics....
$170.97k - $180k
A progressive biopharma company based in Boston is looking for a Senior Manager, IT End User Services. This role demands a hands-on leader who will manage IT service delivery, vendor relationships, and employee lifecycle management. With at least 8 years of IT experience...- ...International in Cambridge, Massachusetts is seeking a Technology Support Specialist. This role involves providing technical support for... ...with experience in ticketing systems and a strong customer service orientation. A competitive benefits package is offered including...
- Koitecc Solutions in Boston, MA is looking for an IT Operations Manager to oversee IT support across East Coast locations. The ideal candidate will have over 7 years of IT experience, including 3+ years leading teams. Responsibilities include managing IT support operations...
- Securitas Security Services USA, Inc. is seeking a Global Security Operations Manager in Cambridge, MA, to lead and manage a 24/7 Global Security Operations Center for a multinational corporation. This position requires experience in security operations and strong leadership...Work at office
$75k - $130k
MD Ally, located in Cambridge, MA, is seeking a detail-oriented Manager of Business Development. This role involves managing the end-to-end BD process, leading scoping and pricing for new studies, and reporting on pipeline status. Candidates should have 4-7 years of relevant...- Energy Jobline ZR is seeking a Technical Support Analyst to provide robust support for field staff in Salem, MA. The role focuses on troubleshooting... ...skills with Microsoft Desktop products and proven customer service capabilities. This is an onsite role, vital for operational...
- *The Executive Office of Technology Services and Security (EOTSS)*is the lead enterprise... ...is seeking to hire an Assistant Director of Deskside Support/VIP Services that will be... ...the daily operations and management of end-user deskside and VIP support services. This...Full timeTemporary workPart timeWork experience placementWork at officeLocal areaWork from homeMonday to FridayFlexible hours
$25.95 - $29.49 per hour
...University is seeking a Technology Support Specialist to join the Technology Support Services team. Reporting to the Manager... ...of on-premises and SaaS end-user platforms, and performs corrective... ...discrimination to the University's Director of Equal Opportunity. Please visit...Hourly payWork at officeFlexible hoursWeekend workAfternoon shiftWeekday work- ...Desktop Support Specialist Our enterprise-level client in Cambridge, MA, has an immediate... ...support, planning, and coordination for end user touch points of the distributed computer... ...complex technical input to the Desktop Services team and assumes a supporting role in...Contract workWork at officeImmediate startRemote work
- ...a passion for putting the customer and end user first to deliver the best possible customer... ...with Verve and the products and services we provide. You will manage a portfolio... ...You will work within all facets to support Verve’s growth and the growth of our products...Immediate start
$25.95 - $29.49 per hour
Technology Support Specialist page is loaded## Technology Support... ...join the Technology Support Services team. Reporting to the Manager... ...communicate clearly and effectively to end-users with a wide range of... ...discrimination to the University's Director of Equal Opportunity. Please...Hourly payWork at office$31.25 per hour
...tech innovators to the customer service pros, is fully committed to... ...are looking for several Donor Support Associates to join our Customer... ...proactive support and outreach to our users as needed. Review voicemails... ...position with an expected end date of November 20, 2026 ....Hourly payFull timeTemporary workRemote workHome officeVisa sponsorshipWork visaFlexible hoursShift work- User Support Specialist (SY26-27) Boston Public Schools Central Office - Instructional & Information... ...Job Description REPORTS TO: Director of Customer Support POSITION OVERVIEW:... ...of the BPS wide area network Evaluates service needs, prioritizes work orders, coordinates...Work at officeImmediate startRemote work
- Securitas Security Services USA, Inc. is looking for a Global Security Operations Manager in Boston, MA, to lead their 24/7 Global Security Operations Center. This role involves managing personnel, monitoring global security, and coordinating incident responses. The ideal...
$19 - $24 per hour
...with hospitals nationwide open 24/7, 365 days a year, and created... ...customer's experience through service, focus, and participation—so,... ...guidance on financial options and end-of-life decisions Process... ...-centric approach, whether supporting your colleagues or making an effort...Full timeFlexible hoursNight shiftWeekend work$60k - $70k
Tata Consultancy Services in Somerville, Massachusetts, is seeking a skilled Desktop Support Specialist. The role requires expertise in SCCM, Windows 10/11, JAMF, and experience... ...strong troubleshooting skills to support end-users effectively. The position offers a salary...- ...Role: Sr. Technical /Desktop Support Lead - Employee Tech Services (Windows) Location: Onsite - 5 Days/Week | Boston, MA Duration... ...issues, drive operational excellence, and ensure seamless end-user experiences across hardware, software, mobile, and AV...Contract workWork at officeRemote workFlexible hoursAfternoon shift
- ...Operations Manager that will lead end-to-end operations, including... ...ERP and analytics tools to support planning and decision making.Monitor... ...accuracy, inventory targets, service levels, and performance... ...optimization.Ensure data integrity and user adoption.Translate business...For contractorsH1bWorldwide
- Job Description The ANF IT DCAMM Support Team is seeking a skilled, versatile and hands‑... ...Teams for continuous improvement across IT services. A familiarity with network support is... ...ability to effectively interact with end‑users in identifying and resolving technical issues...Full timeContract workPart timeWork experience placementWork at officeShift work
$92k - $137.5k
...structures, and booking policies Manage the end-to-end invoicing lifecycle post-Closed Won... ...of key billing and AR controls Support external audits, including documentation,... ...disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune...Full timeContract workWorldwide$135k - $181k
...triggers, approval levels, and user access governance within Vault... ..., dashboards, and insights to support business decision-making... ...solutions ~ Vendor and managed services oversight experience ~ Excellent... ...vacation and an additional end-of-year shutdown time off (Dec...Temporary workLocal areaRemote work
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