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End-User Support & Services Director (24/7 Statewide)

Commonwealth of Massachusetts

The Commonwealth of Massachusetts seeks a Director of End User Support to lead a statewide IT support organization. Responsibilities include designing efficient operations for End User Services, developing strategic objectives, and driving continuous improvement. Ideal candidates will have extensive experience in IT leadership, particularly in service management and technical support, supported by a relevant degree and certifications. This role promotes an inclusive workplace and encourages individuals with diverse backgrounds to apply. #J-18808-Ljbffr Commonwealth of Massachusetts

Vacancy posted 4 days ago
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