End-User Support & Services Director (24/7 Statewide)
Commonwealth of Massachusetts
The Commonwealth of Massachusetts seeks a Director of End User Support to lead a statewide IT support organization. Responsibilities include designing efficient operations for End User Services, developing strategic objectives, and driving continuous improvement. Ideal candidates will have extensive experience in IT leadership, particularly in service management and technical support, supported by a relevant degree and certifications. This role promotes an inclusive workplace and encourages individuals with diverse backgrounds to apply. #J-18808-Ljbffr Commonwealth of Massachusetts
- Director of End User Support (260003BI) The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth... ...Support is responsible for leading a 24x7x365 statewide technology service support organization that...SuggestedFull timePart timeWork experience placementWork at officeRemote workFlexible hours
$139k - $187k
Wave Life Sciences in Boston is seeking an End User Services Senior Manager to oversee the full end user services portfolio, ensuring responsive operations and governance across all Wave locations. The ideal candidate will have 10+ years of experience in IT operations,...Suggested$139k - $187k
...no longer hindered by the burden of disease. Description The End User Services Senior Manager provides strategic leadership and enterprise... ...end user services portfolio across deskside services, helpdesk support, workplace technology, endpoint compliance, corporate...SuggestedTemporary workSummer workLocal areaRemote workShift work- The End User Support Analyst provides technical assistance and support for hardware, software, and network-related issues to ensure seamless... ...possess strong problem-solving skills, excellent customer service abilities, and a deep understanding of IT infrastructure. Key...SuggestedWork at officeRemote work
- Berkshire Residential is looking for a Service Desk Manager to lead the service desk function, ensuring high-quality support for users. This role involves direct management of service desk personnel, operational strategy, and continuous improvement initiatives. The ideal...Suggested
- Koitecc Solutions is seeking an IT Operations Manager to oversee end user technology services in Boston. This role involves leading a team in managing support, device lifecycle, and operational excellence across multiple locations. Ideal candidates have 10+ years in IT,...Work at office
- ...International in Cambridge, Massachusetts is seeking a Technology Support Specialist. This role involves providing technical support for... ...with experience in ticketing systems and a strong customer service orientation. A competitive benefits package is offered including...
- Securitas Security Services USA, Inc. is seeking a Global Security Operations Manager in Cambridge, MA, to lead and manage a 24/7 Global Security Operations Center for a multinational corporation. This position requires experience in security operations and strong leadership...Work at office
- ...Desktop Support Specialist Our enterprise-level client in Cambridge, MA, has an immediate... ...support, planning, and coordination for end user touch points of the distributed computer... ...complex technical input to the Desktop Services team and assumes a supporting role in...Contract workWork at officeImmediate startRemote work
$109.77k - $169.63k
Assistant Director of Deskside and VIP Support Services (260002JK) The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise... ...for leading the daily operations and management of end‑user deskside and VIP support services. This role is responsible...Full timeTemporary workPart timeWork experience placementWork at officeLocal areaWork from homeMonday to FridayFlexible hoursShift work$25.95 - $29.49 per hour
Technology Support Specialist page is loaded## Technology Support... ...join the Technology Support Services team. Reporting to the Manager... ...communicate clearly and effectively to end-users with a wide range of... ...discrimination to the University's Director of Equal Opportunity. Please...Hourly payWork at office$25.95 - $29.49 per hour
Technology Support Specialist Cambridge, MA - Full time - JR101589... ...join the Technology Support Services team. Reporting to the Manager... ...administrator of on‑premises and SaaS end‑user platforms, and performs... ...to the University's Director of Equal Opportunity. Please...Hourly payFull timeWork at officeFlexible hoursWeekend workAfternoon shiftWeekday work- ...Operations Manager that will lead end-to-end operations, including... ...ERP and analytics tools to support planning and decision making.Monitor... ...accuracy, inventory targets, service levels, and performance... ...optimization.Ensure data integrity and user adoption.Translate business...For contractorsH1bWorldwide
- Securitas Security Services USA, Inc. is looking for a Global Security Operations Manager in Boston, MA, to lead their 24/7 Global Security Operations Center. This role involves managing personnel, monitoring global security, and coordinating incident responses. The ideal...
- ...Role: Sr. Technical /Desktop Support Lead - Employee Tech Services (Windows) Location: Onsite - 5 Days/Week | Boston, MA Duration... ...issues, drive operational excellence, and ensure seamless end-user experiences across hardware, software, mobile, and AV...Contract workWork at officeRemote workFlexible hoursAfternoon shift
- ...a passion for putting the customer and end user first to deliver the best possible customer... ...with Verve and the products and services we provide. You will manage a portfolio... ...forward. You will work within all facets to support Verve’s growth and the growth of our products...Immediate start
$10k
...Excellence and Operations team, supporting both Medical Excellence... ...& Operations Leads, Medical Directors, and cross‑functional partners... ...portfolio dashboards, supporting users, providing training and... ...paid vacation and additional end‑of‑year shutdown time off (Dec...Temporary workWork at officeLocal area- ...Position: Transportation Operations Support Coordinator (40 hours/12... ...supervision of the Transportation Director, this position is responsible... ...delivery of transportation services. Key Duties and Responsibilities... ...communities better. To that end, we welcome and encourage...Self employmentWork at officeDay shift
- A technology services company is seeking an ITIL Service Desk Manager in Cambridge MA. The ideal candidate will have strong qualifications in ITIL, ITSM, Cisco, VOIP, customer service, and change management. The position offers the opportunity for in-person interviews...
- ...employees’ development through ongoing training programs and a supportive work environment. Join our team to make a difference in... ...with the account sponsors, facility staff, equipment end users, vendors, and service personnel. Essential Duties & Responsibilities Must...Full timeWork at officeAfternoon shift
$117.3k - $158.7k
...commercial Drug Substance manufacturing train, including support for equipment commissioning & qualification,... ...site role in Norton that will report to the Associate Director of Manufacturing - Lead End User. Key Responsibilities Plans, schedules, and...Full timeContract workTemporary workFor contractorsLocal areaFlexible hoursShift work$65.66k - $97.43k
Role, Inc. is seeking a Desktop Support Associate II to provide technical support for employees across the U.S. This role combines end-user support with IT process ownership in a remote-first culture. You will assist with onboarding, incident management, and support core...Remote job$23 per hour
...each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition... ..., Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution or a combination...Local area- ...administration Strong background in supporting a mixed environment of Windows and Mac end‑user devices (SCCM / Jamf... ...administration What the job involves As a Service Desk Manager, you will lead our... ...The manager will report to the Director of Information Technology, and be...Work at office2 days per week
- ...while continuing to grow in your career. Position Summary The Service Desk Manager is responsible for the leadership, performance,... ...desk function, ensuring a consistent and high-quality end-user support experience across Berkshire. This role provides direct management...Remote work
$38 - $48 per hour
...Accenture, a leading global professional services company. Accenture is consistently... ...seeking an experienced DaaS / LaaS Program Support Lead to support enterprise Desktop as a... ..., governance, refresh coordination, and end‑user support activities. The role will also serve...Live inWork at officeLocal areaFlexible hours$104k - $145.33k
The Broad IT Services (BITS) group believes exceptional people produce exceptional... ...leads front-line operations and support of AV, working hand-in-hand with Broad’s user community to ensure the success... ...experience during events. End-User Support And Training Provide...For contractorsWork at officeLocal areaFlexible hours- Overview The Director of Communications is responsible... ...development of Cataldo Ambulance Service’s regional... ...Answering Point (PSAP), supporting 16 cities and towns. The... ...operational leadership for a 24/7 regional EMS... ...ambulance service Super-User knowledge of Zoll Dispatch...Local area
- ...a passion for putting the customer and end user first to deliver the best possible customer... ...with Verve and the products and services we provide. You will manage a portfolio... ...forward. You will work within all facets to support Verve’s growth and the growth of our products...Immediate start
$80k - $100k
...be to: Successfully complete support tickets Successfully complete... ...performance Maintain office printer New user onboarding and off‑boarding... ...Basic knowledge of cloud services (Azure AD, Office 365, G‑Suite... ...correspondence that comes from emails ending in "shift‑technology.com". We...Work at officeRemote workFlexible hoursShift work
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