Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Service Desk Lead: Elevate End-User Support & Ops

Berkshire

Berkshire Residential is looking for a Service Desk Manager to lead the service desk function, ensuring high-quality support for users. This role involves direct management of service desk personnel, operational strategy, and continuous improvement initiatives. The ideal candidate will have significant experience in service desk management and a commitment to creating a satisfying user experience. Join a team that values diversity, equity, and inclusion. #J-18808-Ljbffr Berkshire

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Service Desk Lead: Elevate End-User Support & Ops in Boston, MA vacancy
  • $90k - $100k

    Analysis Group, Inc. in Boston is seeking a skilled Senior Support Engineer to tackle complex IT issues and enhance the end-user experience in a fast-paced environment. Candidates should have a Bachelor’s degree and a minimum of 4 years of relevant experience. This position... 
    Suggested

    Analysis Group, Inc.

    Boston, MA
    5 days ago
  • The End User Support Analyst provides technical assistance and support for hardware, software, and...  ...-solving skills, excellent customer service abilities, and a deep understanding of IT...  ...years of experience in IT support, help desk, or end-user support roles. Strong knowledge... 
    Suggested
    Work at office
    Remote work

    VitalEdge Technologies

    Boston, MA
    2 days ago
  • $139k - $187k

     ...calling to “Reimagine Possible”, we are leading the charge toward a world in which...  ...the burden of disease. Description The End User Services Senior Manager provides strategic leadership...  ...across deskside services, helpdesk support, workplace technology, endpoint compliance... 
    Suggested
    Temporary work
    Summer work
    Local area
    Remote work
    Shift work

    Wave Life Sciences

    Boston, MA
    1 day ago
  • The Commonwealth of Massachusetts seeks a Director of End User Support to lead a statewide IT support organization. Responsibilities include designing efficient operations for End User Services, developing strategic objectives, and driving continuous improvement. Ideal... 
    Suggested

    Commonwealth of Massachusetts

    Chelsea, MA
    5 days ago
  • $158k - $197k

     ...is looking for an IT Operations Manager in Boston to lead the delivery of end user technology services. This role involves managing a team across multiple offices, ensuring high standards in IT operations, support, and device management. The ideal candidate will have... 
    Suggested

    Shawmut Design and Construction

    Boston, MA
    3 days ago
  •  ...years in a management or lead role Global Team...  ...administration Strong background in supporting a mixed environment of Windows and Mac end‑user devices (SCCM / Jamf...  ...the job involves As a Service Desk Manager, you will lead...  ...issues and elevate to appropriate teams where... 
    Work at office
    2 days per week

    Applause

    Boston, MA
    2 days ago
  • $123k - $159k

     ...individual is responsible for leading the end‑to‑end implementation of...  ...Operations, Technology, and Support teams to deliver a seamless...  ...experience. This role is designed to elevate the client implementation...  ...high level of customer service. Excellent communication, stakeholder... 
    Work at office
    Local area
    Remote work
    Flexible hours

    Citizens

    Boston, MA
    2 days ago
  •  ...software to enable efficient end-to-end IT asset disposition with...  ...Sprout provides software and services to clients in the form of our...  ...from the ground up. The End User Sales Leader is the tip of the...  ...product solutioning, pricing support and supply sourcing. Your job... 

    Sproutup

    Boston, MA
    3 days ago
  •  .... About Kinaxis Elevate your career journey by...  ...around the world, and support 40,000+ users in over 100 countries....  ...As a global leader in end-to-end supply chain management...  ...and Professional Services professionals across...  ...specifications. Lead discovery workshops to... 
    Full time
    Work at office
    Remote work
    Work from home
    Flexible hours

    Kinaxis

    Boston, MA
    3 days ago
  •  ...in your career. Position Summary The Service Desk Manager is responsible for the leadership...  ...ensuring a consistent and high-quality end-user support experience across Berkshire. This role...  ...prioritization, and workload distribution Lead and manage a 4-person team, including... 
    Remote work

    Berkshire Income Realty, Inc.

    Boston, MA
    1 day ago
  •  ...oversee the IT Helpdesk in Boston. This role involves managing IT support operations, ensuring all technology needs are met efficiently...  ...include overseeing support tickets, maintaining end-user technology, and developing standard operating procedures. Benefits... 

    BGBx

    Boston, MA
    5 days ago
  • $90k - $100k

     ...expertise. The Senior Support Engineer resolves complex...  ...improvement and end‑user experience in a fast‑paced...  ...collaborative professional services environment. A...  ...and software. Provide desk‑side technology support...  ...mentoring for colleagues. Lead technology operations activities... 
    Work experience placement
    Work at office
    Local area
    Remote work
    Worldwide

    Analysis Group

    Boston, MA
    3 days ago
  • $92k - $125k

     ...delighting customers, and elevating businesses. Join our...  ...capabilities empower over 1.7M users across 4,000+...  ...by helping the world's leading brands create exceptional...  ...account/success plans to support those goals. Manage and own the renewal cycle end-to-end , including... 
    Work at office
    Worldwide

    Bynder Inc.

    Boston, MA
    4 days ago
  • $125k - $135k

     ...equity The Role We’re hiring a Developer Support Engineer to serve as the technical...  ...mission‑critical workloads to Pro users building on our self‑service platform. You’ll blend customer‑facing...  ...debugging and engineering, owning issues end‑to‑end and driving direct impact on... 
    Local area

    Blitzy

    Cambridge, MA
    2 days ago
  •  ...banking and financial services, high-tech and...  ...play hard, and support each other,...  ...Management — Own the end-to-end lifecycle...  ...and compliant user access aligned...  ...Coach, train, and elevate Tier 1 and Tier 2 service desk technicians...  ...experiences for over 130 leading enterprises. We... 
    Full time
    Local area
    Immediate start
    Remote work
    Visa sponsorship
    Flexible hours

    Zensar

    Boston, MA
    1 day ago
  • $83k - $104k

     ...effectively. Backed by leading investors including Reach...  ...tens of thousands of users across hundreds of organizations...  ...looking for a Customer Support Engineer who is...  ...'s Professional Services team, you'll be the primary...  ...technical concepts to end users, and translate customer... 

    Manifold AI

    Cambridge, MA
    2 days ago
  • $139k - $187k

    Wave Life Sciences in Boston is seeking an End User Services Senior Manager to oversee the full end user services portfolio, ensuring responsive operations and governance across all Wave locations. The ideal candidate will have 10+ years of experience in IT operations,... 

    Wave Life Sciences

    Boston, MA
    1 day ago
  • $125k - $145k

     ...working for the firm’s Application Support Technology team. The role will...  ...ITIL based practices Support user access, provisioning, and...  ...Experience managing incidents end-to-end and collaborating effectively...  ..., assess urgency, and elevate appropriately Proactive problem... 

    The Hollister Group

    Boston, MA
    5 days ago
  • $17.36 - $20.54 per hour

     ...1 - Associate Field Services Technician I Respond...  ...room readiness tasks Support imaging and deployments...  ...Services Technician II(Lead Single Man Sites)...  ...the primary contact for end-user technical needs Own...  ...awkward spaces (e.g., under desks, behind racks) Manual... 
    Hourly pay
    Full time
    Temporary work
    Work experience placement
    Work at office
    Local area
    Remote work
    Flexible hours

    Astreya

    Cambridge, MA
    6 hours ago
  • HireArt is seeking a Senior IT Support Engineer in Cambridge, MA, to enhance the end-user IT experience. This role focuses on onboarding and device management, ensuring high-quality support across various platforms including Linux, macOS, and Windows. The ideal candidate... 
    Full time
    Local area

    HireArt

    Cambridge, MA
    2 days ago
  • $55 - $65 per hour

     ...Per Hour HireArt is helping our client find a Senior IT Support Engineer to own the end-user IT experience across device lifecycle management,...  ...role, you’ll help shape onboarding, device management, service desk operations, and workplace technology processes while delivering... 
    Hourly pay
    Full time
    Contract work
    Temporary work
    For contractors
    Work at office
    Local area
    Remote work
    Visa sponsorship
    Flexible hours

    HireArt

    Cambridge, MA
    2 days ago
  • $90k - $125k

    Technical Support Engineer, US (East Coast) Location: Remote -- US East...  ...closely with our Professional Services team on technical...  ...hours, owning ticket resolution end‑to‑end across web technologies...  ...that is representative of the users we serve, creating a culture of... 
    Full time
    Remote work

    Ketch Kloud, Inc.

    Boston, MA
    2 days ago
  • $120k - $310k

     ...compliance‑driven, and continuously evolving to support a growing workforce. The Desktop...  ...delivering a stable, secure and high‑performing end‑user computing experience across the...  ...desktop infrastructure and Microsoft365 services. This position combines day‑to‑day engineering... 
    Work at office
    Local area

    Arrowstreet Capital

    Boston, MA
    3 days ago
  • $65k - $85k

     ...integrations to the world’s leading execution venues, and...  ...and technical support—all designed to be customized...  ...when needed. Unblocking users is a critical part of...  ...delivering exceptional service to our team. Responsibilities...  ...easier for both IT and end users. Partner with IT,... 
    Work at office
    Remote work

    oneZero Financial Systems

    Somerville, MA
    3 days ago
  • $50k - $75k

     ...Desktop Support Technician We're looking for a well-rounded Desktop...  ...This isn't a "restart it and elevate" position - we need someone comfortable...  ...Set up, configure, and deploy end-user systems Document support...  ...in desktop support, help desk, or a similar IT role Working... 
    Full time

    Prestige Staffing

    Wakefield, MA
    2 days ago
  • $40k - $50k

     ...will be accountable for leading a team of employees in...  ...Assistant Managers, Member Service Representatives,...  ...Involved in all front desk related activities including...  ..., annually). Backup support for any employee who is...  ...a tool, a means to an end; not a brand name or a... 
    Local area
    All shifts
    Shift work

    Planet Fitness Franchising, LLC

    Medford, MA
    1 day ago
  •  ...Director of Visitor Services Department: Visitor...  ...will be the lead liaison with the Pavilions...  ...and potential support for EA's positive impacts...  ...park care and park user satisfaction and...  ...staff, this role will elevate volunteer...  ...coverage of the welcome desk. Design and lead onboarding... 
    Full time
    Temporary work
    Work at office
    Local area
    Monday to Friday
    Flexible hours
    Shift work
    Afternoon shift
    Weekday work

    ESPLANADE ASSOCIATION

    Boston, MA
    7 days ago
  •  ...Information Management Clerk to support the efficient management of...  ...distributed to clinics and authorized users, tracking chart movement and...  ...of records, and completing end-of-shift filing activities....  ...providers. Shattuck Hospital's services help economically and socially... 
    Full time
    Part time
    Work experience placement
    Work at office
    Relocation
    Monday to Friday
    Shift work

    Department of Conservation & Recreation

    Boston, MA
    19 hours ago
  • $90k - $115k

     ...insurance coverages and outstanding service to customers and brokers...  ...customers. We are creating and supporting multiple complex applications...  ...Engage directly with business users during User Acceptance Testing...  ...Testing Lifecycle), including end‑to‑end testing concepts. Knowledge... 
    Temporary work
    Flexible hours

    Berkshire Hathaway Specialty Insurance

    Boston, MA
    6 hours ago
  •  ...profitable shop, in one user-friendly, cost-...  .../recommended services, and many other features...  ...Success, you will lead our Customer Success...  .... You will lead a supportive, high-trust team and...  ...tools. CS Ops Familiarity: Experience...  ...Assessment before the end of the process.... 
    Local area
    Remote work
    Work from home
    Flexible hours

    Steer

    Boston, MA
    29 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Lead: Elevate End-User Support & Ops. Be the first to apply!