IT Manager

About Counsel Counsel’s mission is to multiply the world's healthcare capacity. We are building the first fully-vertical, AI-native medical group from the ground up with a goal to provide AI-enabled doctors in patients’ pockets. We have redesigned the clinical stack with AI tools to increase efficiency. Since founding in 2023, we have formed partnerships with leading healthcare organizations and are on track to serve hundreds of thousands of patients. We have raised over $35M from top-tier firms and have a team with backgrounds in medicine and technology. We are looking for exceptional people to join us as we scale. Join us as we build the future of AI in healthcare. Role Overview We are seeking a driven, organized, and experienced IT Manager to define the future of healthcare. You will own the IT environment end to end, including systems, devices, identity, and security, to keep our team equipped as we scale. You will work cross-functionally with People & Operations, Security, Engineering, and other teams that rely on reliable IT. Responsibilities Own IT systems & support: Act as the go-to for employee IT support. Triage and resolve hardware, software, and access issues, and maintain day-to-day operations. Run onboarding & offboarding: Provision accounts, devices, and access on day one, and reclaim them when someone departs. Manage the device fleet: Oversee procurement, configuration, deployment, repair, and retirement across the device lifecycle. Administer MDM: Use MDM tools to enforce configuration, encryption, patching, and security across the fleet. Manage identity & SaaS: Own access across Google Workspace / Microsoft 365 and the SaaS stack, including SSO, provisioning, groups, role-based permissions, licensing, and spend. Handle networking & AV: Maintain office networking and conference-room/AV systems; troubleshoot as needed. Strengthen security & compliance: Manage day-to-day security hygiene and partner with security and compliance teams to support HIPAA, SOC 2, and audit readiness. Manage vendors & budget: Own hardware, software, and service vendor relationships, IT purchasing, and budget forecasting. Build for scale: Document systems, processes, and runbooks; design IT practices that scale with the company. Qualifications & Experience 7+ years in IT, systems administration, or IT support with broad ownership across systems, devices, and security. Hands-on MDM experience (Rippling, Jamf, Kandji, Intune, or similar). Strong Google Workspace and/or Microsoft 365 administration skills. Solid networking fundamentals (DNS, DHCP, VPN, Wi‑Fi) and IT security basics (MFA, SSO, endpoint security, encryption). Comfort owning device lifecycle management and procurement. Bonus: experience in a regulated environment (HIPAA, SOC 2, ISO 27001, or HITRUST), scripting/automation (Bash, PowerShell, Python), or a dedicated identity provider (Google, Entra ID). Role Location NYC - hybrid, Boston - hybrid What We Offer Impact : Be at the forefront of AI-driven healthcare experiences and engage with executives at leading tech and healthcare organizations. Growth : Opportunities for broad ownership and professional development within a rapidly scaling startup. Compensation : Competitive salary + equity. Benefits : Comprehensive healthcare, vision + dental, 401K, unlimited PTO, parental leave. Our Values Patients come first. Clinicians first, technologists second; patient trust and safety guide decisions. Innovate with optimism. Build the future of care delivery from first principles and challenge the status quo when needed. Right answer wins. Debate openly and choose the strongest path; we win and lose as a team. Simplicity over complexity. Favor clear, elegant solutions that serve patients and the team. Do fewer things, well. Focus on high-impact areas and pursue excellence. #LI-PINJOB Recruitment Fraud Notice. Counsel Health communicates with candidates using official @counselhealth.com email addresses and will never ask for payment or financial information during the interview process. If you receive suspicious outreach, contact View email address on click.appcast.io. Counsel Health participates in E-Verify . All newly hired employees are processed through the E-Verify system to confirm employment eligibility. #J-18808-Ljbffr