Patient Services Representative

Job Description Summary

Patient Services Representative- Front Office


Vera Whole Health - Anchorage, AK Location: 582 E 36th Avenue, Suite 203, Anchorage, AK 99503

Full-Time- Schedule: Monday-Friday, 8:00 AM-5:00 PM

Pay: $22-$33 per hour

Experience Required: 2-3 years front office experience in a healthcare setting

About the Role

The Patient Services Representative (PSR) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations.

How will you make an impact & Requirements

Key Responsibilities

• Patient Greeting - Welcome and direct patients and visitors with professionalism.
• Customer Service - Resolve issues promptly and maintain a positive patient experience.
• Scheduling & EMR Updates - Schedule appointments and maintain accurate patient records.
• Outreach - Complete reminder calls, emails, and other outreach tasks.
• Phone Management - Answer high-volume, multi-line calls using urgent/emergent protocols.
• Insurance Verification - Verify eligibility, collect copays, and coordinate with insurers.
• Payment Collection - Process payments at time of service.
• Administrative Support - Perform general office duties and maintain supply inventory.
• Maintain confidentiality and comply with HIPAA and clinic safety policies.

Requirements to apply:

• High school diploma or GED
• 1-2 years of healthcare front office experience required
• Strong customer service background
• Multi-line phone system experience
• Intermediate computer skills; 45+ WPM typing
• Ability to maintain confidentiality under HIPAA
• Athena or other EMR experience

What Makes You Successful

• Strong communication and interpersonal skills
• Ability to multitask and stay organized under pressure
• Cultural sensitivity and professionalism
• Flexibility and adaptability
• Commitment to Vera's values: empathetic listening, mindfulness, continuous learning, innovation, and resilience

Employee Health Requirements

• Recent TB testing
• CPR/BLS certification

Benefits

• Medical, dental, vision
• 401(k)
• Pet insurance
• 13 paid holidays
• PTO

# MPMPG

Equal Employment Opportunity

• Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.

• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.

• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the

position, and/or to receive all other benefits and privileges of employment, contact View email address on click.appcast.io.

Compensation Range:
$22.00
to
$33.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.