E-Commerce Outbound Lead

Job Description

Job Description

Our Mission :

Bishop Lifting Products, Inc. is the most trusted name in the lifting world. It has the deep expertise, services, and support to solve both routine and complex lifting challenges. We have the above and below-the-hook inventory customers need when they need it. And we have a culture of service and support that puts customer satisfaction first.

Job Summary: The Inbound Lead oversees the day-to-day inbound operations of the warehouse. This hands-on role is responsible for the effective and efficient execution of receiving, putaway, inventory control, and quality assurance. The position ensures safety, task management, productivity, and quality within the assigned department. As a player-coach, the Inbound Lead is actively involved in warehouse floor operations and works closely with the Operations Manager to follow direction and prioritize tasks. The role ensures that operational objectives, service level agreements (SLAs), and performance standards are consistently met.

Duties and Responsibilities:

Specific duties include, but are not limited to:

• Promote and maintain a culture of safety within outbound operations by ensuring compliance with OSHA regulations, company policies, and warehouse safety practices.
• Lead and coordinate daily activities of warehouse associates responsible for ecommerce outbound fulfillment.
• Provide clear direction, task assignments, and real-time coaching to team members to ensure productivity, accuracy, and adherence to standard operating procedures.
• Monitor workflow across picking, packing, and shipping functions to ensure orders are processed efficiently and within established service level agreements.
• Manage outbound dock operations to ensure trucks are loaded accurately and dispatched on schedule.
• Identify operational bottlenecks and troubleshoot issues that may disrupt outbound flow; escalate issues when necessary.
• Ensure outbound orders are accurately confirmed and invoiced within the WMS/ERP system.
• Maintain high standards of order accuracy through quality control checks and resolution of discrepancies prior to shipment.
• Monitor and drive pick performance to achieve productivity and accuracy targets.
• Serve as stand-up meeting leader in the absence of the Operations Manager.
• Coordinate closely with the Operations Manager and Flow Controller to align daily execution with operational priorities.

Job Requirements:

• 3+ years of warehouse or distribution center leadership experience.
• Experience supervising or leading warehouse associates in a shop floor environment.
• Familiarity with warehouse management systems (WMS) and ERP systems.
• Strong interpersonal and communication skills with the ability to delegate tasks and provide coaching.
• Excellent time management and organizational skills.
• Proven ability to manage multiple priorities in a fast-paced operational environment.
• Experience with continuous improvement practices such as 5S or Lean principles preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• High school diploma or GED required.
• Strong problem-solving and decision-making skills.
• Well-organized and self-directed individual who works effectively in a team-oriented environment.
• Must meet company background screening requirements where permitted by law.

Accountabilities:

The Ecommerce Outbound Lead is accountable for:

• Meeting outbound operational targets and service level agreements.
• Maintaining high levels of order accuracy and shipment quality.
• Ensuring timely and accurate confirmation and invoicing of outbound orders.
• Achieving and sustaining strong pick productivity and accuracy performance.
• Identifying and escalating operational issues that may impact outbound flow.
• Supporting effective team communication and continuity of leadership during daily stand-up meetings.
• Maintaining strong coordination with the Operations Manager and Flow Controller to ensure efficient daily execution of outbound operations.

KEY PERFORMANCE METRICS

Performance in this role may be evaluated based on the following operational metrics:

• Order Accuracy Rate – Ensuring outbound shipments meet company accuracy standards.
• Pick Productivity – Achieving established pick rate targets while maintaining accuracy.
• On-Time Shipment Performance – Ensuring orders are fulfilled and dispatched within required service level agreements.
• Outbound Throughput – Maintaining efficient processing of daily order volume.
• Quality Control Compliance – Ensuring proper quality checks are performed and discrepancies are resolved prior to shipment.
• Safety Performance – Maintaining adherence to safety protocols and contributing to a safe work environment.
• Team Productivity and Engagement – Supporting effective floor leadership, coaching, and communication to maintain operational efficiency.

Environmental Conditions:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Bishop Lifting Products, Inc. and it’s subsidiaries are an Affirmative Action and Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984.

Apply today! We’re ready to help you start your new career path.