Field Operations Technician

Job Description

Job Description

Payrate: $55.51- $57.51/hr.

Summary:
Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and Customer Support capability. May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.

Responsibilities:

• Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
• Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
• May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
• Provide assistance in gathering identified parts needed for production intent updates.
• May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts

Education requirement

• Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management .

Technical experience

• Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems
• Must have the electrical diagnostic background
• Knowledge of Battery Electric Vehicle Systems.

Pay Transparency:  The typical base pay for this role across the U.S. is: $55.51- $57.51/hr . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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