Enterprise Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Switzerland. This role sits at the heart of enterprise customer engagement, where you will act as a trusted advisor guiding complex organizations through the adoption and expansion of advanced enterprise IT solutions. You will be responsible for building long‑term relationships with senior stakeholders, ensuring customers successfully onboard, adopt, and scale products across cloud, infrastructure, and open‑source environments. The role combines strategic account management with hands‑on coordination of technical and operational teams to deliver measurable business value. You will proactively identify growth opportunities, mitigate risks, and ensure strong customer retention across a diverse portfolio. Working in a fully remote, globally distributed environment, you will collaborate closely with Sales, Engineering, and Support teams. This is a high‑impact position for someone passionate about enterprise technology, customer outcomes, and long‑term value creation. Accountabilities Lead onboarding and adoption journeys for enterprise customers, ensuring smooth integration of complex solutions such as cloud, infrastructure, and open‑source platforms Build and maintain trusted relationships with senior customer stakeholders, acting as their primary strategic advisor Manage a portfolio of enterprise accounts, identifying risks, renewal opportunities, and expansion potential in collaboration with Sales teams Coordinate cross‑functional engagement with Engineering, Support, and Field teams to deliver customer success plans and resolve blockers Run structured customer success reviews, tracking KPIs, adoption metrics, and account health on a regular basis Act as the voice of the customer internally, influencing product development, documentation, and service improvements Handle reactive customer requests and ensure timely, high‑quality resolution through internal escalation channels Design and execute customer engagement campaigns to improve adoption and drive long‑term value realization Requirements Minimum 5 years of experience in Customer Success, Account Management, Consulting, or Technical Pre‑Sales within enterprise IT environments Strong background in IT infrastructure, cloud computing, Linux, networking, storage, security, or related domains Native‑level French proficiency and excellent English communication skills Proven ability to manage complex customer relationships and explain technical concepts to both technical and non‑technical stakeholders Experience working with cross‑functional teams and driving internal process improvements Strong understanding of enterprise customer lifecycle management, including onboarding, adoption, retention, and expansion Familiarity with agile methodologies and structured project delivery approaches Experience with CRM tools such as Salesforce and project tracking tools like Jira is a plus Strong presentation, communication, and relationship‑building skills Analytical mindset with the ability to manage priorities and deliver under pressure Collaborative team player comfortable working in globally distributed environments Benefits Fully remote work within the EMEA region with a globally distributed team Annual performance‑based bonus and compensation review cycles Annual learning and development budget (USD 2,000 equivalent) Paid annual leave, maternity and paternity leave, and employee assistance program Stock options and long‑term incentive alignment Opportunities for international travel to team sprints and company events Travel support and upgrades for global gatherings Recognition programs and performance‑based rewards Inclusive, remote‑first culture built on autonomy, trust, and collaboration #J-18808-Ljbffr