Lease up Sales Manager

Job Description

Job Description

Salary:

Metropolitan Holdings is a dynamic real estate development and property management company specializing in luxury multifamily properties. We are committed to creating exceptional living experiences byCreating Moments that Matter. We are guided by our core values:

Live with Integrity, Are Accountable, Are Humble, Bring Tremendous Effort Every Day, and Look at Things Creatively.

We are seeking a Lease up Sales Manager to join our exceptional team.

You're a Salesperson. A Relationship Builder. A Closer. A Career-Minded Professional.

You love the excitement of turning prospects into residents and empty apartments into thriving homes. You thrive in fast-paced environments, embrace ambitious goals, and genuinely enjoy helping people find a place they'll love to call home.

You understand that luxury leasing isn't about showing apartments, it's about creating an experience. Every interaction is an opportunity to build trust, exceed expectations, and Create Moments That Matter. You are energized by competition, motivated by commissions, obsessed with follow-up, and passionate about delivering exceptional customer service from the first inquiry through move-in day.

What You Get To Do:

As our Lease-Up Sales Manager, you'll help launch and lease one of our premier apartment communities while building lasting relationships with future residents. This is a high-energy, sales-first role where every lease matters.

More Specifically You Get To:

Own the Sales Process

• Convert leads into leases using a consultative, relationship-driven sales approach.
• Deliver exceptional apartment tours that showcase not only our homesbut the lifestyle we offer.
• Build urgency while helping prospects confidently choose their next home.
• Consistently exceed leasing, occupancy, traffic conversion and closing goals.
• Maintain a disciplined sales pipeline from initial inquiry through signed lease.
• Master objection handling and confidently close leases.

Create Moments That Matter

• Deliver a luxury customer experience during every interaction.
• Build genuine relationships with prospects, residents and guests.
• Celebrate move-ins and create memorable first impressions.
• Represent Metropolitan Holdings with professionalism, enthusiasm and hospitality.
• Treat every prospect like they are our future residentbecause they are.

Own the Follow-Up

• Respond rapidly to all internet leads, phone calls, walk-ins and referrals.
• Execute consistent and timely follow-up using CRM best practices.
• Never allow a lead to "go cold."
• Utilize technology, texting, email campaigns and phone outreach to maximize conversion.
• Maintain detailed prospect records and ensure data integrity.

Become the Market Expert

• Know your competitors better than they know themselves.
• Stay informed on pricing, concessions, occupancy trends and new developments.
• Provide market intelligence and recommendations to maximize leasing velocity.
• Assist in revenue management strategies and pricing recommendations.

Drive Marketing & Outreach

• Execute outreach marketing plans.
• Build relationships with local employers and community partners.
• Participate in resident events, grand openings, networking opportunities and promotional activities.
• Assist with social media content, resident engagement and brand awareness initiatives.

Deliver Operational Excellence

• Complete leases, renewals and resident documentation accurately.
• Ensure model apartments, amenity spaces and tour paths remain presentation-ready.
• Partner closely with maintenance to ensure apartments are move-in ready.
• Support resident retention through exceptional customer service.
• Maintain compliance with Fair Housing laws and company policies.

What Success Looks Like:

Success in this role is measured by your ability to:

• Consistently exceed leasing goals
• Maximize occupancy
• Increase conversion and closing ratios
• Maintain exceptional customer satisfaction
• Deliver best-in-class follow-up
• Generate referrals and positive online reviews
• Support resident retention
• Create Moments That Matter every day

Top Performer Profile:

Our highest-performing Lease-Up Sales Managers share these characteristics:

• You love winning and are motivated by goals, commissions and recognition.
• You believe follow-up is where the sale is won. Speed matters. Consistency matters. Relationships matter.
• You thrive in a fast-paced environment where priorities shift, challenges arise and every day looks a little different.
• You naturally create connections with people and make others feel welcomed, valued and excited.
• You don't wait to be told what to doyou see opportunities and take action.
• You embrace coaching, welcome feedback and are always looking for ways to improve.
• You are competitive with yourself and enjoy measuring your success through performance metrics.
• You celebrate your teammates' wins just as much as your own because you understand that great communities are built by great teams.
• You don't sell apartmentsyou help people find their next home.

What You Need to Be Successful:

Required Qualifications:

• Minimum one (1) year of multifamily leasing experience required.
• Proven sales success with measurable closing results.
• Strong customer service and relationship-building skills.
• Exceptional follow-up habits and organizational skills.
• Excellent verbal and written communication.
• Proficient in Yardi CRM systems, Microsoft Office and property management software.
• Ability to thrive in a fast-paced lease-up environment.
• Positive, energetic, team-first attitude.
• Professional appearance and polished presentation.
• Self-motivated and highly competitive.
• Flexible schedule including weekends and occasional evenings.
• Valid driver's license and reliable transportation.