Medical Office Representative

Medical Office Representative

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners' registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients' status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Education:

• High School Grad or Equiv [Required]
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Pay Range: $15.46 – $24.73

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.