Accounts Receivable Specialist

Accounts Receivable Specialist

Position: Accounts Receivable Specialist Reports To: Senior Accounting Analyst Classification: Full-time, exempt Salary: $75,000 Annual Location: San Jose, CA (on-site) Position Summary The Accounts Receivable Specialist owns the integrity of every incoming dollar across all entities — not only donor giving, but subscription revenue through Stripe, point-of-sale revenue for merchandise and lounge sales through Square, e-commerce merchandise revenue through Shopify, and all music-industry receivables of the Red Worship entity. You reconcile each revenue stream to the general ledger — donor platform, merchant processors, bank, and AR ledger to GL — research and resolve discrepancies, track royalties and artist/management splits, and serve as the escalation point for complex payer, donor, and staff inquiries. You set and improve the procedures the Clerk follows, verify their output as a control checkpoint, and partner with the AR Systems Analyst and Accounting department on coding, fund mapping, and month-end close. This role demands sound judgment, multi-entity and multi-platform reconciliation skill, systems fluency, and the ability to own an outcome from exception to resolution.

Key Responsibilities

• Multi-Entity Reconciliation
• Reconcile Pushpay (donor-management) activity to the general ledger across all entities; investigate and clear variances.
• Reconcile the AR ledger to the GL; reconcile cash drawer, petty cash, and the organization's bank accounts.
• Manage deposit discrepancies (bank vs. reconciliation) and produce the Bank Detail Report for all entities.
• Calculate and record funds received but not yet deposited in the correct period.
• Merchant, Subscription & E-Commerce Receivables
• Reconcile Stripe subscription revenue from recurring, subscription-based services to the general ledger; track billing cycles, failed payments, refunds, and processor fees.
• Reconcile Square point-of-sale revenue from merchandise and lounge sales by location and entity; tie batch payouts to bank deposits and the GL.
• Reconcile Shopify e-commerce revenue for merchandise sold under the Red Worship entity; match orders, payouts, refunds, and sales tax collected to the GL.
• Net out processor fees, chargebacks, and payout-timing differences so each platform ties cleanly to bank deposits.
• Red Worship — Music-Industry Receivables
• Track and reconcile royalty income on songs — recording/master and performance royalties from streaming, distribution, and licensing sources.
• Track and reconcile publishing income from songwriting — mechanical, performance, and sync licensing — for the Red Worship catalog.
• Account for ticket sales from worship-night events; reconcile ticketing-platform payouts to deposits and the GL, net of fees and refunds.
• Record and reconcile sponsorship and partner donations, including Compassion International, to the correct entity, fund, and restriction.
• Capture any other music-industry receivable to the correct revenue type, coordinating with Accounting on revenue recognition.
• Exception Handling & Escalation
• Own escalated donor and customer inquiries — recurring-giving issues, subscription billing questions, duplicate transactions, disputes, chargebacks, NSF items, and returned checks.
• Manage the Accounts Receivable help-desk inbox; resolve internal and external customer-service matters the Clerk cannot.
• Research and resolve duplicate or missing donor records at the policy level; set the standards the Clerk applies.
• Pushpay & Reporting
• Run weekly Pushpay Financial Overview and Activity reports for all entities; distribute and archive per the close calendar.
• Submit and manage Pushpay support tickets; deliver Pushpay training to staff and internal/external donors as needed.
• Produce weekly donation reporting, and monthly entity reporting for all receivables as well as corporate service-total reporting.
• Cash, Royalty & Special Transactions
• Process checks received at the bank (income, refunds, overpayments, royalties) and remote-deposit miscellaneous checks as needed.
• Manage petty cash end-to-end: disburse, invoice, reconcile, and replenish; reconcile event fees received for other entities.
• Reconcile and record RCM royalties; support internal bank transfers and serve as manual-check signer on request.
• Controls, Verification & Process Ownership
• Serve as the verification checkpoint for the Clerk's batches and deposits, enforcing dual control and segregation of duties.
• Month-End & Audit Support
• Deliver reconciled weekly batches, transaction reports, and category reports to Accounting on the close calendar.
• Provide digital audit-ready documentation and support external audit and giving-statement requests.

Requirements

• Required Qualifications
• Associate or Bachelor's degree in accounting, finance, or a related field (or equivalent experience).
• 3–5+ years in accounts receivable, contribution processing, or reconciliation, including multi-account or multi-entity work.
• Demonstrated reconciliation skill (sub-ledger to GL, bank reconciliation) and confident discrepancy research.
• Working knowledge of Pushpay (or similar donor platform), Church Community Builder, Salesforce and a cloud GL such as Sage Intacct.
• Intermediate spreadsheet skills (lookups, pivot tables); comfort with CSV files and larger data sets.
• Experience reconciling merchant or e-commerce platforms (such as Stripe, Square, or Shopify), including processor fees, payouts, refunds, and chargebacks.
• Able to build and maintain schedules that track multiple income streams and calculate splits or allocations accurately.
• Strong written and verbal communication; able to handle sensitive donor and customer situations with grace and discretion.
• Alignment with the mission and values of Redemption Church.
• Preferred
• Prior nonprofit/church experience and familiarity with multi-entity fund accounting.
• Exposure to Sage Intacct reporting and to integrations between Pushpay, Salesforce, and the GL.
• Music-industry or royalty accounting experience — tracking royalty and publishing income, sync/mechanical/performance licensing, and artist/management split reporting.
• Familiarity with nonprofit revenue recognition for both contributions (ASC 958) and exchange/earned revenue (ASC 606), and PCI-DSS handling of cardholder and donor data.

Work Environment & Physical Demands

• On-site office plus time in the secured count room/vault; prolonged periods at a workstation.
• Periodic handling of currency and deposits; occasional lifting up to 25 lbs.
• Some evenings/weekends during high-volume giving seasons and audit fieldwork.

Redemption Church is an equal-opportunity employer. All offers of employment are contingent upon a background check. Benefits Medical, Dental, Vision Accrued Vacation, front-loaded Sick pay, Retirement Plan Options Staff Appreciation Days with pay as provided by Leadership Flex Days as provided by Leadership/ Supervisor