First CS Manager — Onboarding & Growth in AI SaaS

Agent Engagement Manager About the Role We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up. Why Join FurtherAI? High Impact: Own the customer journey from signed contract to successful deployment and beyond. Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company. Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows. Early Team: Join a tight-knit, high-performing group shaping the future of insurance work. What You'll Do Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare Lead kickoff calls and workshops with customer stakeholders across business and technical teams Develop project plans, manage timelines, and keep implementations on track against customer milestones Partner with engineering to scope integrations and troubleshoot technical issues Drive adoption by building training programs, identifying champions, and helping customers change how they work Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways Surface expansion opportunities and hand off to sales for upsell/cross-sell Translate customer feedback into product insights and advocate for customer needs with the product team Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires Core Requirements Willing and able to work 5 days per week in-person in San Francisco or NYC Comfortable with ambiguity, long hours, and a fast-paced startup environment Demonstrated hunger and growth mindset 3+ years of experience leading customer implementations, enterprise deployments, or technical projects Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities Excellent presentation skills—can command a room with executives and build credibility quickly Comfortable handling objections and navigating customer resistance MBB consulting background (McKinsey, BCG, Bain) Ideal Qualifications Insurance industry experience Experience implementing SaaS or AI products for enterprise customers Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers) Experience with change management and driving user adoption at scale Prior experience at a startup or high-growth company where you built processes from scratch If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you. You can look forward to the following benefits: Fully covered, best-in-class health, dental, and vision benefits Competitive Compensation & meaningful stock options Unlimited PTO Outstanding in-office culture in the heart of San Francisco Lunch and dinner onsite Team events, such as happy hours and off-sites Commuter benefits Company 401(k) #J-18808-Ljbffr FurtherAI