Business Development Representative

Client Care Specialist

Modern Chevrolet of Winston-Salem has a fantastic opportunity to start a long and rewarding career for the right person! We are looking for highly motivated, energetic people to join our internet sales department! Bring a positive attitude and we will provide you with all the tools you need to be successful. We are seeking a Client Care Specialist to work in our BDC department. This pseudo sales/customer service position will be responsible for handling internet leads, inbound phone calls, and customer retention. Immediate opening available.

Job Responsibilities:

• Develop an understanding of automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models
• Managing internet inquiries through dealership website and other online channels
• Setting up customer appointments for sales department
• Assist customers with products and services sold at the dealership in order to present features and benefits to customers
• Follow through on customer leads and build relationships with clients to close sales
• Grow internet sales business and expand current customer base.

Benefits Include:

• Medical, Dental, Vision, Life, Flexible Spending, LTD, and STD
• 401-k eligibility after one year
• Flexible schedule
• Paid time off
• Paid holidays
• Top-tier pay plan with competitive compensation ranging from 35-50K+ a year.
• Monthly bonus opportunities

Qualifications:

• No automotive experience necessary
• Must have a flexible schedule and be able to work some Saturdays within a 5-day work week
• Must be self-motivated and performance driven
• Must be able to attend training
• Excellent customer service and negotiation skills
• Strong written and verbal communication skills
• Highly organized with the ability to learn quickly
• Strong computer and typing skills
• Positive, can-do attitude
• Professional and personable demeanor
• Proven experience in sales
• High school diploma or GED required
• Auto sales preferred but not required

Responsibilities:

• This customer service position will be responsible for handling internet leads, inbound phone calls, and customer retention.
• Understands automobiles by studying characteristics, capabilities, and features, comparing and contrasting competitive models.
• Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership.
• Obtain customer information and keep accurate database.
• Maintain a dealership standard for response time.
• Set up sales appointments with all customers with the focus that all customers are prospective long-term customers.
• Managing internet inquiries through dealership website and other online channels
• Setting up customer appointments for sales department
• Follow through on customer leads and build relationships with clients to close sales.
• Grow internet service business and expand current customer base.
• Handle minor customer complaints and misunderstandings.
• Must be available to work weekends, nights and holidays.

Behaviors

Required:

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Loyal:

Shows firm and constant support to a cause

Enthusiastic:

Shows intense and eager enjoyment and interest

Preferred:

Thought Provoking:

Capable of making others think deeply on a subject

Team Player:

Works well as a member of a group

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Motivations

Required:

Self-Starter:

Inspired to perform without outside help

Financial:

Inspired to perform well by monetary reimbursement

Entrepreneurial Spirit:

Inspired to perform well by an ability to drive new ventures within the business

Preferred:

Work-Life Balance:

Inspired to perform well by having ample time to pursue work and interests outside of work

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

Education:

Required:

High school or better.

Equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.