Administrative Assistant / Registration (Aiken)

Administrative Assistant / Registration (Aiken)

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Assistant / Registration (Aiken), who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Aiken-Barnwell Mental Health Center (ABMHC), 1135 Gregg Hwy, Aiken, SC 29801.

As the Administrative Assistant / Registration (Aiken), you will provide administrative support at ABMHC primarily assisting with patient registration. Responsibilities for the Administrative Assistant / Registration (Aiken) include:

• Conduct the administrative admissions for all new patients for Aiken and Barnwell counties to include all clinics/locations served and resolves incomplete, erroneous, or otherwise insufficient admission information.
• Ensure consistency and provide oversight in the appropriate retrieval of patient consents, financial information, and billing documentation being secured and accurately documented from the onset of services with the Center.
• Reduce exceptions and disallowances by researching and updating patient records with accurate financial information in multiple software programs.
• Remain knowledgeable of and adheres to all BHDD, The State of SC, applicable 3rd party insurance providers (including Medicaid Fee-for-Service, MCO, Medicare, and HMO plans), and related compliance programs to ensure fair and ethical billing practices and intake procedures.
• Cooperate with 3rd party payor sources to obtain and provide accurate patient information on all admissions.
• Serve as a support for clinic-based administrative specialists.
• Comply with Corporate Compliance policies/procedures, Risk Management plans and completes all annual training as required.
• Provide quality customer service and network with all stakeholders to increase knowledge of prevention, treatment, and recovery services.
• Pursue new and better ways of serving our patients and stakeholders via training.

Minimum and Additional Requirements:

• A bachelor's degree and one (1) year responsible clerical or administrative experience; or high school graduation and five (5) years responsible clerical or administrative experience.
• Ability to lift 5 pounds and operate a state vehicle.

Preferred Qualifications:

• Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Comments:

Post hire, employees must:

• Have the ability to organize multitask operations demonstrating good time management skills.
• Demonstrate efficiency in the use of data reporting and management software and applications.
• Be able to pay attention to detail and ability to work independently and / or with general supervision.
• Have good oral and written communication skills.
• Have the ability to deal courteously and effectively with the public.
• Have the ability to utilize insurance portals.
• Receive general supervision and report to the Office Manager.
• Be subject to following ABMHC/OMH policies/procedures.
• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.

This position is essential and may be called back during crises/disasters/emergencies.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices:
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.