Vice President of Operations

Job Description

Job Description

Description:

Nexus Family Healing is looking to hire a Vice President of Operations to join our fantastic team!

For more than 50 years, Nexus has empowered thousands of children, families, and adults to find hope and healing. What started in 1972 as a single program in Minnetonka, Minnesota has grown into a nationally recognized network across five states. As a progressive leader in youth and family mental health, we’re driven by a clear mission: to close gaps in care and create brighter futures for those we serve.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Pay and Schedule:

• Full-time, salaried exempt position
• Hybrid from Minnesota opportunity with frequent travel
• Starting salary range: $190,000-205,000 annually

Nexus’ Comprehensive Benefits Include:

• Five weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW - Talkspace Therapy Benefit for the whole family
• NEW - Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: The Vice President of Operations - Community-Based Services provides high-level strategic leadership and operational oversight to assigned Nexus agencies. In close collaboration with agency Executive Directors, this role develops and executes strategies that advance organizational goals, drive innovation, and ensure service excellence. The VP maintains deep knowledge of each agency’s programs, operations, and performance metrics, ensuring alignment with Nexus’s clinical and operational priorities. This position is accountable for fostering a culture of accountability, continuous improvement, and fiscal responsibility. By directly supervising Executive Directors, the VP ensures consistent execution of strategic initiatives that promote sustainability, measurable outcomes, and long-term success for clients, families, and the organization. As a key member of the leadership team, the VP translates enterprise strategy into actionable plans and supports the seamless integration of services across the Nexus network.

Primary responsibilities:

Executive Leadership & Operational Excellence

• Provide leadership and oversight to Executive Directors and agency leadership teams across multiple service lines.
• Foster a positive, inclusive, and high-performing organizational culture aligned with Nexus values.
• Drive accountability for operational, financial, strategic, and service delivery outcomes.
• Develop leadership talent through coaching, mentorship, and performance management.

Strategic Planning & Business Performance

• Partner with organizational leaders to develop and execute strategic plans that advance Nexus's mission and goals.
• Oversee financial performance, including budget development, revenue growth, operational efficiency, and long-term sustainability.
• Support organizational growth initiatives, new program development, service expansion, and strategic partnerships.
• Collaborate across departments to implement system-wide initiatives and best practices.

Risk Management, Compliance & Quality

• Ensure agencies meet licensing, accreditation, regulatory, contractual, and grant requirements.
• Monitor performance through data-driven reporting and continuous improvement practices focused on quality, safety, employee experience, and client outcomes.
• Partner with agency leaders to identify, mitigate, and manage operational and organizational risks.

Community Engagement & Philanthropic Stewardship

• Represent Nexus within communities, building and strengthening key stakeholder relationships and partnerships.
• Support Executive Directors in board engagement, fundraising efforts, community advocacy, and organizational visibility.
• Promote a culture of philanthropy, collaboration, and community impact across the organization.

Organizational Leadership

• Lead and participate in enterprise-wide initiatives, special projects, and cross-functional efforts that support organizational success.
• Serve as a trusted advisor and strategic partner to Executive Directors, senior leadership, and Home Office teams.

Requirements:

Required Education and Licensure:

• Master’s degree in Business Administration, Healthcare Administration, or other Clinical/Human Services related field with licensing preferred 
• Minimum of 10 years of experience working in organizations serving children/adolescents and families
• Minimum of 8 years in the mental health, behavioral health, or healthcare environment
• Minimum of 5 years in upper management positions with demonstrated expertise in operational, program, and clinical management
• Minimum of 3 years of experience directly working with community-based programs
• Minimum of 3 years of experience directly working with youth residential programs
• Valid driver’s license required. Must meet state regulating agency and Nexus Home Office driving requirements.

Preferred Education and Experience:

• Applicable licensure in a human service or clinical related field preferred
• Business/leadership development certificate preferred
• 10+ years operational leadership experience in a mental health related field

ICARE Values & Behavioral Competencies:

• Innovation : Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion : Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility : Exhibiting flexibility and adapting quickly.
• Responsiveness : Being quick, positive, and accurate.
• Excellence : Demonstrating quality results that surpass ordinary standards.

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!