Catering Coordinator

POSITION: Catering Coordinator DEPARTMENT: Catering REPORTS TO: Premium/Catering Manager FLSA STATUS: Non-Exempt Hourly LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! THE ROLE Reporting to the Catering Manager, the Catering Operations Coordinator plays a key role in ensuring the smooth execution of catering events and operations. This position involves coordinating with various teams and departments to ensure that all aspects of catering operations, from planning to execution, meet the highest standards of quality and efficiency. Please note that this role requires flexibility amongst the events held in the week. Essential Duties and Responsibilities Collaborate with Catering Manager and event clients to understand their event requirements, including menu selection, dietary restrictions, and special requests. Coordinate with internal teams, such as culinary, operations, and event sales to ensure seamless event planning and execution. Schedule and oversee event setup with Catering Manager, including equipment rentals, décor arrangements, and staffing requirements. Assist Catering Manager with menu development, and customization based on client preferences, seasonal trends, dietary preferences, and culinary innovations to enhance menu offerings. Coordinate logistics for catering events including equipment set up, elevator operations, and venue coordination. Ensure timely delivery and set up of catering equipment, food, and beverages. Assist with inventory management, including ordering supplies for events, tracking inventory levels, and managing vendor relationships. Assist Catering Manager with training and supervising catering staff, including catering servers, bartenders, and kitchen staff. Provide ongoing coaching and feedback to ensure high quality service and adherence to events operational standards. Assist Catering manager with development and implementation of event staffing schedules to meet the demands of catering events while optimizing labor costs. In partnership with the Catering Manager, serve as the primary point of contact for events clients throughout the catering process, addressing questions or concerns, resolving issues, and ensuring client satisfaction. Effectively communicate with catering manager and event sales team to ensure all applicable information is conveyed on BEO and with event clients. Build and maintain strong relationships with event clients, vendors, and partners to foster repeat business and referrals. Ensure compliance with food safety regulations, health codes, and licensing requirements at all times. Partner with Catering Manager to implement and enforce standard operating procedures (SOP’s) to maintain steps of service, cleanliness, and safety standards in catering operations. Ensures all payments are received and responsible for reaching out to guests with outstanding balances. Perform other duties as assigned by Legends Global management team. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems, if necessary, with catering manager. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Proven experience in catering operations, event planning, or hospitality management. Bachelor’s degree in hospitality management, culinary arts, or related field preferred. Certificate in Food Safety required (TIPS, Servsafe). Skills and Abilities Strong organizational skills with the ability to multitask and prioritize tasks effectively. Excellent communication and interpersonal skills, with a customer-focused approach. Proficiency in Microsoft and catering software, Caterease. Ability to work flexible hours, including evenings, weekends, holidays as required. Ability to lift, move, and set up tables, chairs, staging, and event equipment (often 50+ lbs). COMPENSATION 21$/per hour WORKING CONDITIONS Location: On Site (Acrisure Amphitheater, Van Andel Arena, Amway Stadium) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.