ServiceNow Admin

Job: NCDIT - Service Now Admin


Location : Remote


Client : State of NC


Duration: Long Term

ServiceNow Administrator/Developer position provides support for the state's use of its CSM system (ServiceNow) and NDIT's use of best practices supporting users' needs while working with a team of ServiceNow developers.

***The candidate will be allowed to work remotely for the duration of this engagement.


***The manager can ship the equipment to the candidate.

Minimum Qualifications:
• Bachelor's degree in Computer Science, Information Systems, or a related field
• 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow
• Experience designing and deploying web-based end user self-service portals
• Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data

Preferred Qualifications:
• Experience working in the governmental sector (local, state, or federal)
• Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
• Experience performing continuous improvement initiatives for processes and services
• Strong knowledge and familiarity with CSM processes
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
• Ability to obtain a security clearance with FedRamp administration standards

Knowledge, Skills, Abilities and Competencies:
• Decision Quality
• Problem Solving
• Directing Others
• Hiring and Staffing
• Drive for Results
• Organizational Agility
• Building Effective Teams
• Motivating Others

Experience working in the governmental sector (local, state, or federal)


Required


1


Years


Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework


Required


3


Years


Experience performing continuous improvement initiatives for processes and services


Required


3


Years


Strong knowledge and familiarity with HR processes


Required


3


Years


Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience


Required


3


Years


Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results


Required


3


Years


Produce unambiguous, comprehensive, and accurate interpretations of analysis


Required


3


Years


Ability to obtain a security clearance with FedRamp administration standards