Product Owner

Role Description

We are currently looking to hire an experienced Product Owner to join our Product team.

You will join a dynamic and fast-paced environment, working under the authority of the CXG CTO and reporting to our Senior Product Manager. As Product Owner, you own the product backlog end-to-end and act as the bridge between business stakeholders and delivery teams. You work across the full CXG product portfolio, including our B2B and B2C platforms and internal tools. Your daily responsibilities will involve:

• Own, refine, and prioritize the product backlog, translating business needs into well-defined epics, user stories, and acceptance criteria that align with the product roadmap and business processes.
• Define scope and lead the requirements process for larger initiatives, including business workshop facilitation and roadmap development.
• Act as the primary decision-maker on backlog priorities during sprints, balancing business value, effort, dependencies, and risk.
• Engage with colleagues across departments to identify system integration points and dependencies, and develop high-level solution proposals.
• Document requirements to the highest standard, including business architecture diagrams, use case definitions, and as-is / to-be process and flow charts.
• Act as team leader for the Business Analysts team: oversee their work, set priorities, and review their day-to-day activities on projects.
• Leverage AI tools to accelerate and improve product work.
• Contribute to shaping AI-enabled features within the product.
• Act as Subject Matter Expert and Product Liaison to the Tech/Dev and QA teams throughout design, build, and release.
• Oversee testing and quality assurance of applications, ensuring they meet performance, security, and usability standards.
• Provide training and support to systems support specialists and end users.
• Work within an Agile (Scrum) delivery model under the direction of the Product Manager.
• Effectively manage stakeholders, subject matter experts, executives, and other internal groups through clear written and verbal communication.
• Manage change: work side by side with the Product Manager to implement new ideas effectively within company strategy.

Qualifications

• Bachelor's degree in Computer Science or Software Engineering; an MBA is a plus.
• Minimum of 5 years in an IT-related field.
• Minimum of 3–5 years as a Product Owner or Business Analyst on software products (Product Owner experience strongly preferred).
• Proven experience with Agile (Scrum) methodology and the Product Owner role.
• Hands-on experience using AI and generative AI tools, such as Claude, ChatGPT, and Copilot.
• Familiarity with AI and ML product concepts (desirable).
• Experience with product and project tracking tools (Jira, Azure DevOps/TFS, MS Project, etc.).
• Strong technical background and familiarity with development tools and REST APIs.
• Strong stakeholder management skills.
• Resource and team management skills.
• Team player with the ability to work on own initiative.
• Excellent communication skills and mastery of the English language (written and spoken).
• Strong management reporting and documentation capabilities.

Requirements

• Ability to lead and develop the Business Analysts team.
• Running a healthy and well-prioritized backlog that keeps delivery moving.
• Consistently bringing new features and improved processes to life across the CXG product portfolio.