Customer Operations Account Manager

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.THE ROLEThe Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the customer’s and AMD’s organizations. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals. KEY RESPONSIBILITIESReview customer backlogs and partner with factory, finance, sales, and customers to resolve issuesManage business across the product lifecycle, including NPI and EOLManage inventory and DOI to minimize inventory costsAnalyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channelsMaintain accurate, timely revenue forecasts and support revenue attainmentBuild strategic relationships across internal and external stakeholders to ensure business continuityLead key projects, improve processes, advise business partners, and support organizational strategyCollaborate across the team to share best practices, remove obstacles, and improve capabilities through new tools and processesDrive operational excellence, customer collaboration, and implementation of new processesLead quarterly business reviews and operational meetings with customersGuide operational issue resolution using a strong understanding of business processes and proceduresPREFERRED EXPERIENCEUnderstanding of business strategy with experience identifying and implementing process improvementsExperience with revenue forecasting, performance tracking, and revenue attainmentStrong problem-solving, analytical, and cross-functional management skillsAbility to manage uncertainty and resolve internal and external conflictStrong executive writing, presentation, and verbal communication skills, including discussing operational concepts with customers, management, and teamsExperience developing and strengthening customer relationshipsStrong supply chain and project management experienceProficiency in Excel, PowerPoint, Power BI, and AI toolsACADEMIC CREDENTIALS:Bachelor's degree and/or equivalent industry-related experience LOCATION:San Jose, CAThis role is not eligible for visa sponsorship.#LI-GW1#LI-HybridBenefits offered are described: AMD benefits at a glance.AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.This posting is for an existing vacancy.