Account Director

At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty for our clients. Our diverse and dynamic approach takes us in thrilling directions, and you will play a pivotal role in steering the future of loyalty. As an Account Director within the Brand Engagement group, you will lead dedicated client account teams, delivering best-in-class, strategically sound solutions that merge creativity, technology, and innovation. You’ll be the senior strategic voice guiding the client’s business direction, building strong relationships, and ensuring exceptional work is delivered across B2B and B2C initiatives. This role is highly collaborative, working closely with agency leadership, creative, development, and delivery teams to ensure every project is aligned to client objectives and executed flawlessly — from concept to launch. This position offers an exciting opportunity for those passionate about continuous learning, personal growth, and collaborative knowledge sharing within a dynamic and expanding organization. Requirements 10+ years of account management experience – ideally digital/social agency experience; traditional agency experience is a plus. Proven success leading strategy for both B2B and B2C programs. Experience managing multiple client teams across diverse industries, ideally in tech, innovation, or emerging categories. Expertise in CRM program execution and large-scale audience engagement initiatives. Strong background in social campaign strategy and integration. Fortune 500 client experience, with a track record of growing accounts organically. Skilled in developing pitches and serving as the strategic lead in new business efforts. Exceptional leadership and mentorship capabilities, with a history of shaping team members’ career growth. A dynamic, innovative mindset with strong business acumen. Willingness to travel throughout the United States and Canada as required. Responsibilities Client Leadership & Relationship Management Serve as primary day-to-day senior contact across client portfolio, maintaining strong relationships, driving overarching strategy and innovation and ensuring account health. Build and nurture senior-level client relationships, ensuring satisfaction, trust, and long-term account growth. Develop strategic presentations, pitches, and proposals for existing and prospective clients. Lead regular client meetings, planning sessions, and business reviews across active engagements. Manage client communications, issue resolution, and escalation management. Partner with clients to identify priorities, align on roadmaps, and guide strategic decision making. Account Growth & Commercial Management Identify opportunities for account growth and expansion across practices and capabilities. Partner with Growth Lead(s) to identify and pursue account growth opportunities. Own scopes of work, change orders, and pricing recommendations across accounts. Develop proposals, recommendations, and support new business opportunities within existing accounts. Manage account pipeline, forecasting, and opportunity tracking. Financial & Operational Management Own financial oversite across active engagements, overseeing budgets, timelines, resourcing plans and communications to ensure projects are delivered on time, on budget, and to the highest standard. Partner with project management and finance teams to monitor financial health and reconcile budgets as needed. Manage resourcing conversations and balance delivery needs across multiple workstreams. Oversee account operations and ensure projects move efficiently across teams. Cross Functional Leadership & Delivery Oversight Coordinate work across strategy, analytics, creative, CRM, technology, and project management teams. Guide integrated teams through planning, execution, and delivery of complex initiatives. Drive process improvements across digital engagement, CRM programs, emerging tech integrations, and social initiatives. Remove blockers and ensure teams are aligned on priorities, timelines, and client expectations. Maintain oversight across multiple concurrent projects and workstreams. Team Leadership & Development Lead the account team; providing mentorship, coaching, career and growth planning. Support onboarding, development, and day-to-day team leadership activities. Create alignment across teams and foster strong collaboration practices. Contribute to team growth, process improvement, and ways of working. Benefits Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people. Moments that matter: Social events like Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun. Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, confidential support through an Employee Assistance Program available to you and your family 24/7 — all available from your first day. Future-focused: Retirement planning assistance with company matching. Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward. Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries. At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected: #J-18808-Ljbffr Bond Brand Loyalty