Account Director

Job Description

Job Description

Please note that the salary information is a general guideline only. At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy and success as a company. We will consider several factors when extending an offer to an applicant. These factors include (but are not limited to) the position, associated responsibilities, work experience, education, related training, and related skills.

 

Position Location: Remote – Austin, TX

Telework/Work-from-Home Authorized: Yes, with semi-regular travel throughout the state of Texas projected.

 

About the Role:

We are seeking experienced leaders to support a large-scale, multi-sourced technology services program for a major public-sector customer. This effort involves close coordination with enterprise partners, integration teams, and specialized service providers across a complex, statewide IT environment.

The Account Director will serve as the single point of accountability for the contract services. This role serves as the single point of contact to whom all customer communication concerning the agreement may be addressed.

 

Additional Responsibilities Include, but are not Limited To:

• Lead the effort to integrate Sawdey’s team culture across the contract.
• Drive the formation of an integrated, collaborative, and mutually supportive team.
• Maintain executive sponsorship and escalation paths within the organization to resolve issues that cannot be closed at the operational level.
• Hold day-to-day responsibility for customer satisfaction, including timely review of feedback, end-user feedback, and implementation of customer-approved action plans.
• Own remediation when service level shortfalls, repeat incidents, or systemic issues are identified.
• Review all critical deliverables and major reports submitted to the customer and ensure they are submitted on time, complete, and free of identified material issues.
• Act on behalf of Sawdey in all day-to-day matters pertaining to the agreement.
• Champion the incorporation of industry-leading practices and Sawdey best practices in the construction, operation, and continuous refinement of the services.
• Responsible for service delivery, billing, and relationship management.
• Responsible for ensuring customer satisfaction and attainment of all Service Levels.
• May represent Sawdey in governance forums, executive reviews, and joint operating reviews.
• Perform other duties, as assigned.

 

Experience Requirements:

• Ten (10) years’ progressive experience leading managed-services or other similar engagements.
• Five (5) years in an account-leadership role with single point of accountability.
• Demonstrated experience managing senior executive relationships in a regulated public-sector or comparably complex environment.

 

Education Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related discipline is desired, but not required.

 

Certificate, License, and Registration Requirements:

• Applicable Technical or Project Management certification desired but not required.
• Project Management Professional (PMP)
• ITIL 4 Managing Professional
• Certified Scrum Professional
• Certified Information Security Manager (CISM)
• Certified Service Delivery Manager (CSDM)
• Certified Federal Contracts Manager (CFCM)
• Project Management Institute Program Management Professional (PgMP)

 

Other Required Skills & Abilities:

• Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
• Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.
• Must be able to travel an estimated 25% of the time, with up to an estimated 50% of the time during the first year.
  • Please note, these are projections only.

 

Security Clearance Requirements:

• Background Check
  • Please note: The required Background Check must adhere to the policies and standards established by the Criminal Justice Information Services (CJIS) Advisory Policy Board (APB). This includes, but is not limited to:
    • Fingerprint-based criminal history check (federal and state) to verify identity and criminal records.
    • Thorough background investigation of criminal, financial, and personal history, sometimes with reference and employer interviews.
    • Security awareness training on CJIS security policy, data handling, and incident reporting.
    • Ongoing compliance and periodic re-screening to maintain background check.

 

US Citizenship Requirements:

• This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.

 

Benefits at Sawdey Solution Services:

At Sawdey Solution Services, we offer an extensive benefits package. Our employee-focused benefits for full-time employees include:

• Vibrant Company Culture: Become an integral part of our positive, encouraging, and uplifting team culture; we are all on this mission together!
• Healthy Work-Life Balance: We place a strong emphasis on work-life balance; we don’t just ‘talk the talk’ in terms of work-life balance, we ‘walk the walk’! We not only support, but highly encourage, prioritizing your health and well-being.
• Competitive Compensation Package: Competitive rates with comprehensive medical, dental, and vision benefits for you, your spouse, and your dependents.
  • Health Saving Account (HSA) with employer contributions.
  • Dependent-care Flexible Spending Account (FSA).
  • Competitive Paid Time Off (PTO) and Federal Holiday Observance.
  • Immediately vested 401 (k) with employer matching.
  • Employee Assistance Program (EAP).
  • Employee Referral program with compensated referrals!
  • Additional benefits offered.
• Grow With Us: We offer a paid Training and Tuition reimbursement program to help you advance and excel in your career. We prioritize internal promotions and success.

 

Sawdey Solution Services firmly believes in our employees and advocates an environment to promote from within, which serves to boost morale while keeping high performers engaged and challenged. We also place the utmost importance on team building and collaboration in a remote environment. To promote these beliefs, you will also find additional benefits and programs that will enrich your career here at Sawdey Solution Services:

• Wellness Challenges.
• Focus on internal career advancement and growth.