Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I became a State Farm agent because I wanted to help others—and that remains at the heart of everything we do. Whether it’s insurance, financial services, or simply being there for our customers, our mission is to love people and treat them like family.

Our team culture is friendly, supportive, and tight-knit. While we take our work seriously, we also value independence, creativity, and positivity. We meet daily to stay connected, celebrate wins with food, gift cards, and fun office traditions, and enjoy team outings and casual get-togethers outside the office. Flexibility is important here, and we keep things uplifting with regular team lunches and even daily devotion studies for those who want to join.

We’re also deeply involved in our community—volunteering, giving back financially, and supporting local events. That spirit of service extends into our office, where we invest in professional development by covering CE courses, training, and opportunities for personal growth.

Team members appreciate the supportive environment, the freedom to work independently, and the chance to bring new ideas to the table. If you’re independent, organized, and excited to grow both personally and professionally, you’ll thrive here.

ROLE DESCRIPTION: 
As a Customer Relations Representative - State Farm Agent Team Member with Cris Stabley - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving