Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Our State Farm agency is seeking a Customer Service Representative who enjoys helping people, solving problems, and building strong customer relationships in a professional insurance office.

In this role, you will support customers with Auto, Homeowners, Renters, Life, and Small Business insurance policies, helping them understand their coverage, update policies, and receive timely assistance when questions arise.

This position focuses on policy servicing, customer account support, and coverage assistance within an insurance agency environment. A Property & Casualty insurance license is not required to start, and our agency provides licensing support and reimbursement for team members who need to obtain their license.
If you enjoy delivering excellent service and working in a supportive local office environment, we would welcome the opportunity to connect with you.

Compensation and Benefits:

• Base Salary: $39,000 - $45,000 per year (based on experience)
• Additional Compensation Opportunities:
  • Performance-based bonuses 
  • Licensing reimbursement
  • Paid training and professional development

Role Overview:
This is a full-time, in-office customer service role within a State Farm insurance agency located in Shrewsbury, Pennsylvania.

You will often serve as the first point of contact for customers who need assistance understanding their insurance coverage, making policy updates, or navigating questions about their protection.

Key Responsibilities:

• Answer incoming customer calls and respond to insurance policy questions
• Process policy endorsements, coverage changes, and account updates
• Assist customers with billing questions, renewals, and policy servicing requests
• Provide guidance on the insurance claims process and help customers understand next steps
• Maintain accurate documentation of customer interactions using the agency CRM system
• Conduct coverage reviews to help customers better understand their protection
• Support customer retention by ensuring policies remain accurate and up to date
• Identify opportunities to assist customers with additional insurance needs when appropriate
• Coordinate with agency team members to ensure timely follow-up and customer support
• Deliver a professional, friendly, and efficient customer experience with every interaction

Required Qualifications:

• Strong customer service and communication skills
• Attention to detail and problem-solving ability
• Ability to multitask and stay organized in a professional office environment
• Professional phone presence and customer interaction skills
• Basic computer proficiency, including Microsoft Office or similar office software
• Ability to learn and use agency CRM systems
• Ability to work full-time in-office in Shrewsbury, PA
• Ability to obtain a Property & Casualty insurance license

Preferred Qualifications:

• 1-2 years of customer service experience in a professional office environment
• Experience in an insurance agency, financial services office, banking environment, or similar customer support role
• Active Property & Casualty insurance license

What We Offer:

• Supportive and collaborative team environment
• Paid training and professional development
• Opportunities for career growth within the agency
• Recognition for individual and team accomplishments
• Stable Monday-Friday work schedule

This role can serve as a pathway into licensed insurance account management or sales roles as team members grow their skills and experience within the agency.

About Our Agency:
Our State Farm agency proudly serves the Shrewsbury, Pennsylvania community and the surrounding York County area by helping individuals, families, and local businesses protect what matters most. Agent Cris Stabley is a lifelong York County resident and a Charter Member of the Shrewsbury Area Centennial Lions Club, and our agency is committed to being actively involved in the community we serve.

Our office helps customers with a wide range of insurance needs, including Auto Insurance, Homeowners Insurance, Renters Insurance, Life Insurance, and Small Business Insurance. We believe great service begins with strong relationships. Our team works together in a supportive environment that encourages collaboration, professionalism, and growth.