Desktop Support Analyst

Mission Staffing

Chicago, IL

Job Description

Desktop Support Analyst - Financial Services.

Contract Role: 6 to 8 months (potential extension)

5 days onsite in Chicago, IL

Responsibilities

Diagnose and resolve hardware, software, and network issues
Provide troubleshooting for applications and custom systems
Resolve issues related to desktop, mobile, VPN, and remote access
Support proactive monitoring of critical systems and services to identify potential issues before they impact users
Assist in implementing automated solutions to reduce repetitive incidents
Collaborate with cross-functional IT teams (network, infrastructure, cybersecurity) to resolve complex issues

Requirements

Experience supporting Microsoft 365 products
Experience with Dell desktops
Experience with Cisco video conferencing equipment
Strong troubleshooting skills across hardware, software, and network issues
Ability to support desktop, mobile, VPN, and remote access
Strong customer service skills and a focus on rapid, complete resolution

Apply

Vacancy posted 3 days ago

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