Commercial Insurance Account Manager

Account Manager

Monument Sports Group (MSG), a DOXA company, specializes in insurance and risk management solutions for sports, recreation, and entertainment organizations. Based in Richmond, VA, MSG brings together insurance expertise and real-world operational knowledge to help clientsfrom climbing gyms to recreation facilitiesprotect their businesses and manage risk effectively. MSG is known for its collaborative culture, client-first approach, and commitment to serving niche markets with tailored solutions.

Key Responsibilities

• Conduct thorough assessments of client needs and provide personalized insurance solutions.
• Collaborate with clients, team members and underwriters to design and customize insurance solutions for clients.
• Process certificates of insurance efficiently and accurately to meet client and regulatory requirements.
• Utilize our management system on a day-to-day basis to track policies, update client information, and manage workflows.
• Stay abreast of industry trends, regulations, and emerging risks to continually enhance expertise.
• Build and maintain strong relationships with clients to ensure long-term satisfaction and loyalty.
• Assist in the development and implementation of marketing strategies to expand our client base.
• Provide exceptional customer service, addressing inquiries and concerns promptly and professionally.
• Attend relevant industry conferences (around 2-3 per year) and events to stay informed on market trends and strengthen client and partner engagement.

Requirements

• Bachelor's degree: preferred
• Minimum of 2 years of experience in the commercial insurance industry.
• In-depth knowledge of insurance products and risk management.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Proven track record of building and maintaining client relationships.
• Ability to adapt to a fast-paced and dynamic work environment.
• Experience with Microsoft Office Suite.