Account Manager

Account Manager

Brilar is looking for a relationship-driven Account Manager who can strengthen client partnerships, protect recurring business, and identify opportunities to expand our services. This role serves as the primary point of contact for an assigned portfolio and works closely with operations and branch leadership to ensure we understand, communicate, and deliver on our commitments.

Brilar is a commercial landscape and snow and ice management company focused on dependable service, strong partnerships, and continuous improvement. Our teams support commercial and municipal properties while working toward a shared mission: deliver high-quality service, operate profitably, and maintain a healthy culture rooted in safety and mutually beneficial relationships.

We live our core values every day: We Win Together. We Take Pride. We Own It. We ARE Safe.

Our team members earn and enjoy the best compensation and benefits in the industry:

• Health, dental and optical insurance, as well as a comprehensive menu of other wellness products
• HSA & FSA accounts
• 401-k with matching
• Profit sharing
• PTO and Holiday pay
• Ongoing training and career development
• Real advancement opportunities with help achieving your goals
• Tuition assistance
• And more...

Responsibilities:

• Build, retain, and grow client relationships across lawn maintenance, landscape enhancements, and snow and ice removal services.
• Serve as the primary point of contact for assigned accounts and provide timely communication, follow-up, and follow-through.
• Learn each client's property, service scope, priorities, and expectations so concerns can be addressed quickly and professionally.
• Complete monthly site audits, share clear reports with clients, and coordinate service needs with operations and branch leadership.
• Identify and present enhancement opportunities that add value for the client and maximize portfolio potential.
• Achieve account renewal and enhancement sales goals while maintaining accurate records and complete sold-work information.
• Support the resolution of client concerns by communicating clearly, taking ownership, and partnering with the appropriate internal teams.
• Represent Brilar professionally at client meetings, industry events, networking opportunities, and company meetings while consistently supporting safety and reporting expectations.

Requirements:

• A valid driver's license and the ability to meet Brilar's driving and insurance requirements.
• At least three years of customer service and sales experience.
• At least three years of experience in the commercial landscape and snow removal industry.
• Strong written and verbal communication, organization, time management, and follow-through.
• A positive, professional, and self-motivated approach with the ability to work independently and collaboratively.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• High school diploma or equivalent.
• Ability to satisfy pre-employment and ongoing testing requirements and sign required confidentiality, non-disclosure, and non-solicitation agreements.