Inbound Sales Development Representative

Inbound Sales Development Representative

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

Inbound Sales Development Representatives (ISDRs) are a crucial part of Paylocity's sales organization, responsible for managing and qualifying inbound leads. As the first point of contact, you will engage with prospects who have expressed interest in our payroll and HR solutions, helping them understand how Paylocity can support their business.

Primary responsibilities include:

• Engage & qualify inbound leads
• Respond to inbound inquiries via phone, email, website forms, and live chat with speed and professionalism to maximize conversion rates
• Use a consultative sales approach to understand business needs and align them with Paylocity's solutions
• Overcome objections and effectively communicate Paylocity's value proposition
• Optimize lead flow & sales handoff
• Qualify and route inbound leads to the appropriate sales teams, ensuring seamless transitions
• Set up sales meetings by positioning our solutions as a fit for the prospect's needs
• Maintain a high standard for lead response time, ensuring timely engagement with all prospects
• Enhance the client experience
• Build rapport with prospects, creating a positive first impression of Paylocity.
• Provide real-time responses to inquiries via website chat to maximize engagement.
• Support existing clients looking to expand services by directing them to the right teams.
• Leverage technology & sales tools
• Maintain accurate records in CRM systems (SalesLoft, Salesforce etc.) to track interactions and follow-ups.
• Analyze trends from inbound inquiries and provide feedback on campaigns, messaging effectiveness, and market dynamics to help optimize sales strategies.
• Stay informed on Paylocity's services, sales tools, and industry trends to provide knowledgeable responses.

Education and experience:

• Bachelor's degree preferred or equivalent work experience
• 1+ years of experience in payroll, HR, sales, or customer-facing roles
• Strong verbal and written communication skills with a consultative approach
• Excellent time management and organizational skills
• Ability to adapt to a fast-paced, team-oriented environment
• Tech-savvy with proficiency in CRM tools, MS Office, and sales engagement platforms
• A growth mindset with the ability to receive and implement feedback

Physical requirements:

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

The base pay range for this position $47,000/yr - $50,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for our variable commission plan and offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.